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Contact Center Training and Content (CTC)

Active

Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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The Centers for Medicare and Medicaid Services is seeking a contractor for the Contact Center Training and Content award. The selected provider will be responsible for maintaining up-to-date expertise on the Medicare program, including Parts A, B, C, and D, as well as Durable Medical Equipment and the Affordable Care Act Marketplace program. The contractor must stay current with industry leading practices and trends regarding contact center operations to ensure high quality training and content delivery. This opportunity is categorized under NAICS code 541611 and is currently listed as a forecast.

General Info

CMS seeks a contractor for Medicare and ACA contact center training and content.

Agency

Centers for Medicare and Medicaid Services → Centers For Medicare And Medicaid Services

NAICS

541611 - Administrative Management and General Management Consulting Services

Place of Performance

USA

Set-Aside

NONE

Documents

0

No documents available

Documents will appear here when they are available.

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Organization & Contact Information

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AgencyCenters for Medicare and Medicaid Services → Centers For Medicare And Medicaid Services

Contacts2 people available

OfficeN/A

Organization / AgencyCenters for Medicare and Medicaid Services → Centers For Medicare And Medicaid Services

Office AddressN/A

Contacts

Mark Broccolino

contact@example.gov

Brian HumesContracting Officer

contact@example.gov

Full Description

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New Award to support Contact Center Training and Content (CTC),The CTC contractor shall maintain the currency of its knowledge of the Medicare program including Parts A, B, C and D; Durable Medical Equipment (DME), as well as trends and industry leading practices for contact center operations. Additionally, the CTC contractor shall possess knowledge of the ACA and its Marketplace program.

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