This Solicitation opportunity from Government of Canada was posted on December 30, 2025. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Contact Centre as a Service RFP

Closed

TE25-RN-004Canada

Submission Closed01/30/2026, 08:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541512

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Software Integration and API Development for DOT SystemsThe contract involves designing and implementing secure APIs to enable seamless integration between the bid analytics platform and the Tennessee Department of Transportation's existing systems, such as Bid Express, contract databases, and specification repositories. This effort aims to enhance data interoperability and streamline access to bidding and contract information, ensuring the systems work cohesively to support transportation project management. Issued as a subcontract opportunity under NAICS code 541512, the contract was posted and has a response deadline of June 26, 2026. The work is to be performed in Hawkins, Tennessee, and is managed by the Tennessee Department of Transportation. While specific details about the organization's type or set-aside status are not provided, this contract represents a key technological upgrade to TDOT's digital infrastructure by improving the integration and security of its bid and contract management processes.

Tennessee Department of Transportation

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Electronic Ticketing (e-Ticket) System ProviderThis contract involves providing and maintaining an electronic ticketing system designed to document and transmit delivery data for asphalt and other construction materials. The system must ensure full compliance with the Tennessee Department of Transportation's (TDOT) specific electronic ticketing requirements. The purpose of this system is to facilitate accurate, real-time data capture and reporting to streamline project tracking and support operational transparency. The contract is classified as a subcontract under NAICS code 541512, highlighting its focus on computer systems design services. It is associated with the TDOT agency in Tennessee, specifically for performance in the Sequatchie area. The solicitation was posted and has a response deadline on the same date: June 26, 2026. There is no indication of any set-aside status or specific organization type mandates. The contract offers an opportunity for providers capable of delivering robust, compliant e-ticketing solutions tailored to TDOT's needs.

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Software Development and Platform IntegrationThe contract involves designing and maintaining the full-stack architecture for a bid analysis SaaS platform tailored to the Tennessee Department of Transportation (TDOT). This includes developing the user interface and user experience components and ensuring seamless integration with TDOT's existing systems, such as Bid Express. The work will be performed primarily in Chester and falls under the NAICS code 541512, which pertains to custom computer programming services. This subcontract requires delivering a comprehensive software solution that supports bid analysis processes, facilitating TDOT's operational needs related to transportation project bidding. The solicitation was posted and is due on June 26, 2026, indicating a tight response deadline. The contract emphasizes both technical proficiency in software development and the ability to integrate with government systems, ensuring the platform enhances efficiency and functionality for TDOT’s use.

Tennessee Department of Transportation

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ITS System Maintenance ServicesThe contract involves providing ongoing maintenance and technical support for the Tennessee Department of Transportation’s SmartWay Intelligent Transportation System. This work is categorized under the NAICS code 541512, which pertains to computer systems design services, indicating a focus on IT and technical expertise to ensure the system’s optimal functionality. The services will be performed as a subcontract and are set to take place in Hamilton, Tennessee. The solicitation for this contract was posted on June 26, 2026, with the response deadline on the same day, underscoring a time-sensitive procurement process. While specific details such as the agency's office address and point of contact are not provided, the Tennessee Department of Transportation is the contracting agency managing this opportunity. The contract aims to support the SmartWay system, which is a key component of the state’s intelligent transportation infrastructure, likely requiring continuous technical oversight and system updates to maintain efficient transportation management.

Tennessee Department of Transportation

POSTED

in 15 days

DEADLINE

in 15 days

AI Contract Overview

Farm Credit Canada is seeking proposals for a cloud-based Contact Centre as a Service (CCaaS) platform designed to support around 180 users and manage approximately 200,000 calls annually. The platform must offer bilingual functionality in English and French, provide single sign-on access through Microsoft Azure AD, and support multiple communication channels. Advanced AI capabilities and seamless integration with existing enterprise systems are also required. Proponents must demonstrate relevant experience, comply with privacy and security standards, and meet all mandatory criteria outlined in the solicitation. The RFP was posted on December 30, 2025, with a response deadline of January 30, 2026. Interested parties can access bidding documents on Merx, noting that fees may apply. The primary contact for this solicitation is Ryan Normand, the designated Contracting Authority.

General Info

Farm Credit Canada requests bilingual CCaaS platform with AI, Azure AD, 180 users, 200,000 calls.

Agency

Government of Canada → Farm Credit Canada

NAICS

541512 - Computer Systems Design Services View NAICS

Place of Performance

CAN

Set-Aside

NONE

Documents

(0)

No documents available

AI Contract Breakdown

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Timeline

PhaseClosed

PostedDec 30

Solicitation

Response DeadlineJan 30

Deadline has passed

Submission Closed

01/30/2026, 08:00:00 PM UTC

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Organization & Contact Information

AgencyGovernment of Canada → Farm Credit Canada

Contacts1 person available

OfficeN/A

Organization / Agency

Government of Canada → Farm Credit Canada

Office AddressN/A

Contacts

Ryan NormandContracting Authority

contact@example.gov

+1 (555) 000-0000

Full Description

Farm Credit Canada (FCC) is inviting proposals for a cloud-based Contact Centre as a Service (CCaaS) platform. The solution must support approximately 180 users, handle 200,000 annual calls, and provide bilingual (English/French) capabilities. Key requirements include Single Sign-On via Microsoft Azure AD, omnichannel support, advanced AI features, and integration with enterprise systems. Proponents must demonstrate experience, meet all mandatory criteria, and comply with privacy and security standards.Bidding and Documents are available on http://www.merx.com. Fees may apply; See https://www.merx.com/public/pricing for more information.