Copier Maintenance & Services for the Mashpee Service Unit

Solicitation 75H71526Q00032, issued by the Indian Health Service Nashville Area Office, seeks a small business contractor to provide comprehensive maintenance and repair services for two Kyocera Taskalfa 4054ci multifunction devices at the Mashpee Service Unit in Massachusetts. The scope of work includes preventive maintenance, corrective repairs, and technical support to ensure reliable operation for administrative and clinical functions. The contractor is required to respond to service calls within 24 hours during normal business hours and must adhere to strict federal security and privacy standards, including FISMA, NIST, and HIPAA regulations, specifically regarding the protection and sanitization of sensitive health information. Notably, the contractor is not responsible for providing toner. The contract is structured with a base year and four subsequent option years, with a total duration not to exceed one year and six months. Award will be based on the best overall value, considering both price and other factors. The pricing structure is divided into black-and-white and color service line items based on estimated annual page volumes. This is a total small business set-aside under NAICS 811210. Compliance with the Service Contract Act is required, as evidenced by the inclusion of Wage Determination No. 2015-4045 Revision 36 for Barnstable County, Massachusetts.