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Core System Sustainment & Tier 2/3 Help Desk Support

Active

Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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The contract entails ongoing sustainment and support for the FAMIS-WCF platform, requiring comprehensive maintenance, system patching, troubleshooting, and tier 2 and 3 help desk services across all operating units. The work is aimed at ensuring continuous operational readiness and performance of the platform through proactive technical management and responsive user support, with emphasis on resolving complex issues that cannot be handled at lower support levels. The contract is classified as a subcontract under the NAICS code 541511, with performance centered in St James, Maryland, 20755, under the purview of the Defense Information Systems Agency within the Department of Defense. It was posted on July 27, 2026, and while no set-aside type is specified, it is subject to standard federal contracting compliance and operational requirements tied to its critical defense support function.

General Info

Sustainment and support for FAMIS-WCF platform with tier 2/3 help desk in St James, Maryland for DoD.

Agency

Department Of Defense → Defense Information Systems Agency

NAICS

541511 - Custom Computer Programming Services

Place of Performance

St James, MD, 20755, USA

Set-Aside

NONE

Documents

This scope was carved out of HC104722F0001P00043.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

FAMIS - General Fund and USSF Sustainment for FAMIS as a Service

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Timeline

PostedJul 27

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Organization & Contact Information

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AgencyDepartment Of Defense → Defense Information Systems Agency

ContactsNo contacts available

OfficeN/A

Organization / AgencyDepartment Of Defense → Defense Information Systems Agency

Office AddressN/A

ContactsNo contact information available

Full Description

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Provide ongoing maintenance, patching, troubleshooting, and user support for the FAMIS-WCF platform across all operating units.

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