This Pre-Solicitation opportunity from Department Of Agriculture was posted on January 28, 2010. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Correspondence System

Closed

AG-3142-S-10-0030Federal

Submission Closed02/09/2010, 07:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 519190

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250-NETWORK Contract Office 10 (36C250)

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10 months ago

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N/A

General Info

Agency

Department Of Agriculture → Ocp-Pod-Acq-Mgmt-Branch-Ftc USDA

NAICS

519190 - All Other Information Services

Place of Performance

USDA, 1400 Independence Avenue, SW, WASHINGTON, DC, 20250, USA

Set-Aside

NONE

Documents

No documents available

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Timeline

PhaseClosed

PostedJan 28

Presolicitation

Response DeadlineFeb 9

Deadline has passed

Submission Closed

02/09/2010, 07:00:00 PM UTC

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Organization & Contact Information

AgencyDepartment Of Agriculture → Ocp-Pod-Acq-Mgmt-Branch-Ftc USDA

Contacts2 people available

OfficeFORT COLLINS, CO, 80521, USA

Organization / AgencyDepartment Of Agriculture → Ocp-Pod-Acq-Mgmt-Branch-Ftc USDA

Office AddressFORT COLLINS, CO, 80521, USA

Contacts

victoria b. milnerContracting Officer

contact@example.gov

+1 (555) 000-0000

Jodey EdwardsContracting Officer

contact@example.gov

+1 (555) 000-0000

Full Description

The U.S Department of Agriculture (USDA) has a unrestricted Request for Proposal (RFP) for a Correspondence System. USDA receives thousands of pieces of correspondence each month - from questions about loans and grants, to requests for assistance, to comments and ideas for solving the challenges facing the agriculture community. After reviewing the current legacy document management system used across agencies for managing correspondence, we believe implementation of a cloud-based Customer Relationship Management (CRM) enterprise system would greatly improve our communications, products and services, and real-time exchanges with constituents and other stakeholders. Through on demand solutions, vendor partners are sought to offer software that can be delivered through the Internet, thereby eliminating the need to acquire licenses, deploy applications, and maintain them on-premise with a dedicated development and support team. Industry responses to this enterprise Customer Relationship Management (CRM) solution shall: Demonstrate application of contemporary CRM best practices for the USDA enterprise through a proposal and concept of operations model Offer sustainable Software as a Service (SaaS) architecture, business model, and service levels for solution hosted at an approved contractor and/or government site. Submit a tested and mature CRM services menu, including essential competencies such as detailed services offered, cost controls, capacity management, demand management, quality assurance, security, and performance measurement, among other core competencies. Present a scalable CRM project plan supporting the USDA correspondence pilot (four USDA agencies) for a 90 day proof of concept, to include legacy data migration examples. Construct low-risk plan to migrate legacy archival data in the existing Oracle-based document management system to the new solutions within 60 days of contract optional task order award. THIS SOLICITATION IS NOT CURRENTLY AVAILABLE. THE SOLICITATION WILL BE AVAILABLE SOLELY THROUGH FEDBIZOPPS. THE RFP WILL BE ISSUED UNDER SOLICITATION NUMBER AG-3142-S-10-0030. THE SOLICITATION AND ANY RELATED DOCUMENTS FOR THIS PROCUREMENT WILL BE MADE AVAILABLE TO INTERESTED PARTIES THROUGH ELECTRONIC MEDIA FOR DOWNLOADING VIA THE INTERNET AT FEDERAL BUSINESS OPPORTUNITIES (FEDBIZOPPS) AT WWW.FBO.GOV. ALL INTERESTED PARTIES MUST OBTAIN OR HAVE A DUNS NUMBER, FEDERAL IDENTIFICATION (FID) AND BE REGISTERD WITH THE CENTRAL CONTRACTOR REGISTRATION (CCR). USDA ANTICIPATE AWARDING A FIRM FIXED PRICE CONTRACT. The North American Industry Classification System (NAICS) code for this requirement is 519190. This requirement will procured utilizing procedures in the Federal Acquisition Regulation (FAR) Part 12, Commerical Items, resulting in the best value for the Government. The size standard is $7.0 million.