CRFP-0802-DMV2700000001-2 | RFP to Modernize the DMV Driver System

The State of West Virginia has issued solicitation CSSD 0802 DMV27000001 to modernize the DMV Driver System. This is a direct award to Smartronix, as the agency determined that replacing the current vendor would be detrimental to operations and could prevent the processing of Driver's Licenses and State IDs. The contract period of performance is scheduled from November 8, 2026, through November 7, 2029. The scope of work includes core infrastructure provisioning covering compute, storage, boundary configuration, identity and access management, load balancers, and workspace provisioning. A critical performance standard is established with a system availability SLA of 99.95 percent, which will be validated through a 100 percent inspection of reporting documentation. Financial terms specify that pricing remains firm for the life of the contract and is contingent upon legislative appropriation. Payments are generally made in arrears, though software licenses and maintenance may be paid annually in advance via electronic funds transfer or P-Card. The vendor is prohibited from supplying used or refurbished commodities and cannot charge fees not expressly provided in the solicitation. Additionally, the vendor must maintain specific insurance coverages throughout the contract term and strictly adhere to state confidentiality and information security policies regarding personally identifiable information. The primary point of contact for this effort is John W. Estep.