This Solicitation opportunity from Virginia was posted on March 27, 2025. The submission period has ended. Browse the details below for market research, or find similar active opportunities.
Crisis Call Center Staffing March2025
Contract Overview
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The Western Tidewater Community Services Board (WTCSB), representing all Community Services Boards in Region 5 of Virginia, is seeking proposals through a competitive process to establish a contract for staffing a crisis call center serving the region's residents. The services required include managing a multi-channel communication system comprising a website, internet-based chat, a telephone hotline, and text messaging capabilities. Offerors must be accredited as a Crisis Center by the American Association of Suicidology or provide a signed commitment from a certified Crisis Center to subcontract these services, ensuring compliance with the specified communication modalities. The contract aims to enhance crisis intervention resources across nine counties within Region 5, with a projected value ranging from $500,000 to $2,000,000. The solicitation was posted on March 27, 2025, with a response deadline of April 25, 2025. The project falls under NAICS code 621330, which pertains to outpatient mental health and substance abuse centers, and is managed by the Virginia Department of Behavioral Health and Developmental Services. Interested vendors can find additional details and submit proposals through the designated online portal. The contract emphasizes collaboration with accredited crisis centers to ensure high-quality, accessible crisis response services tailored to the needs of the regional population.
General Info
Place of Performance
VA, USASet-Aside
Documents
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Timeline
Submission Closed
Organization & Contact Information
Full Description
Earlier notices in this NAICS code
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