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This Solicitation opportunity from Pennsylvania was posted on April 16, 2024. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Ctrs- Captioned Telephone Relay Services

Closed
PUC RFP 2024-1State & Local

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The Pennsylvania Public Utility Commission is seeking a contractor to provide intrastate Captioned Telephone Relay Services (CTRS) within Pennsylvania. These services enable individuals with hearing disabilities to communicate effectively over the phone by combining voice transmission with real-time, word-for-word captions displayed on telecommunications equipment. The CTRS also encompasses related telecommunications services such as voicemail and E-911, ensuring that users can engage in communication that is functionally equivalent to standard voice calls for those without disabilities. The contract aims to facilitate accessible communication for persons with hearing impairments, promoting inclusivity and equal access to telecommunication services across the state. The solicitation, titled "Ctrs- Captioned Telephone Relay Services," was posted on April 16, 2024, with a response deadline of May 20, 2024. It is issued under NAICS code 336390 and is managed by the Pennsylvania Public Utility Commission. Interested parties can contact Melissa Derr via email or phone for further details. The contract does not specify set-aside categories or size limits, and additional information is available through the Pennsylvania eMarketplace portal. This initiative underscores Pennsylvania’s commitment to providing accessible telecommunications solutions for individuals with disabilities.

General Info

Agency

Pennsylvania Public Utility Commission

Place of Performance

PA, USA

Set-Aside

NONE

Documents

9

PUC RFP 2024-1 Appendix B Domestic Workforce Utilization Certification

PDF, High priority: read this firstcertification
High

PUC RFP 2024-1 Appendix E - SDB Participation Forms

PDF, High priority: read this firstsdb-participation-instructions
High

PUC RFP 2024-1 Appendix F - VBE Participation Forms Instructions

PDF, High priority: read this firstvbe-instructions
High

PUC RFP 2024-1 Appendix G - Model SDB VBE Subcontract Agreement

DOCX, High priority: read this firstsubcontract-agreement
High

PUC RFP 2024-1 Captioned Telephone Relay Services

PDF, High priority: read this firstrfp
High

PUC RFP 2024-1 Part VII Standard Terms and Conditions

PDF, High priority: read this firstcontract-terms-and-conditions
High

PUC RFP 2024-1 Appendix A Proposal Cover Sheet

PDF, Low priorityproposal-cover-sheet
Low

PUC RFP 2024-1 Appendix C - Iran Free Procurement Certification

PDF, Low prioritycertification-form
Low

PUC RFP 2024-1 Appendix D - Trade Secret Confidential Property Notice

PDF, Low priorityspecial-notice
Low

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Timeline

PhaseClosed
Posted

Solicitation

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyPennsylvania Public Utility Commission
Contacts1 person available
OfficeN/A
Organization / Agency
Pennsylvania Public Utility Commission
Office AddressN/A

Full Description

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The Commission is seeking a contractor to provide intrastate CTRS in Pennsylvania.  CTRS users receive both the voice to listen to the phone conversation and word-for-word captions of what is said to them.  CTRS combines the spoken word with the printed word visible on telecommunications equipment during a telephone conversation.  It also includes voice mail, E-911, and other customary telecommunications services.  CTRS provide telephone transmission services that allow a person with a disability to engage in communication by wire or radio with a hearing individual in a manner that is functionally equivalent to the ability of a person who does not have a disability to communicate using voice communication services by wire or radio.

Earlier notices in this NAICS code

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Miguel
Hillary
Keith Deutsch
Christine

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