This Pre-Solicitation opportunity from Department Of Defense was posted on August 31, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Customer Satisfaction Survey (CSS)

Closed

TRANSCOM26R016Federal

Submission Closed09/16/2026, 09:30:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541519

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AI Contract Overview

The United States Transportation Command, through the Defense Personal Property Management Office, has issued Request for Information TRANSC0M26R016 to conduct market research for a Customer Satisfaction Survey solution. This presolicitation effort seeks a platform and professional services to support the collection of feedback across DP3 shipments. The required solution must provide software for survey development, triggering, and data collection, featuring mobile capability, confidential unique survey links, and integration with government data systems such as WDP and Advana via API. The government is looking for a comprehensive tool that includes email and text notifications, robust reporting and metadata capabilities, cloud hosting, and disaster recovery planning. This RFI is intended for planning purposes to determine acquisition strategies and is not a formal request for proposal. The government is encouraging responses from businesses of all sizes and socioeconomic categories, though the proposed NAICS code is 518210 for Data Processing, Hosting, and Related Services, with small business set-asides under consideration. Interested parties must submit their capabilities, pricing structures, and contract history by September 16, 2026. The primary point of contact for this effort is Taylor E. Luebbers at Scott Air Force Base, Illinois.

General Info

USTRANSCOM RFI for Customer Satisfaction Survey project; responses due September 16, 2026.

Agency

Department Of Defense → Ustranscom-Aq

NAICS

541519 - Other Computer Related Services

Place of Performance

0, IL, USA

Set-Aside

NONE

Documents

TRANSC0M26R016 Customer Satisfaction Survey RFI

rfi

High

TRANSC0M26R016 - Performance Work Statement for Customer Satisfaction Survey Tool

sow

High

AI Contract Breakdown

Uniform Contract Format

Timeline

PhaseClosed

PostedAug 31

Presolicitation

Response DeadlineSep 16

Deadline has passed

Submission Closed

09/16/2026, 09:30:00 PM UTC

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Organization & Contact Information

AgencyDepartment Of Defense → Ustranscom-Aq

Contacts2 people available

OfficeSCOTT AFB, IL, 62225-5357, USA

Organization / AgencyDepartment Of Defense → Ustranscom-Aq

Office AddressSCOTT AFB, IL, 62225-5357, USA

Contacts

Taylor E. Luebbers

Chris Frost

Full Description

This announcement constitutes a Request for Information (RFI) for informational and planning purposes only. THIS IS NOT A REQUEST FOR PROPOSAL nor is it to be construed as a commitment by the Government. The information requested will be used within United States Transportation Command (USTRANSCOM) as market research to facilitate decision making (i.e., determining acquisition strategy, small business concerns, etc.) and will not be disclosed outside the Government. Proprietary information submitted shall be appropriately marked. Please note that Defense Personal Property Management Office (DPMO) will NOT be responsible for any costs incurred by interested parties in responding to this RFI.

DPMO highly encourages responses from capable businesses of all sizes; large and small business concerns, to include all the socioeconomic categories. However, it should be noted the proposed North American Industry Classification System (NAICS) code for this acquisition is 518210[1], Data Processing, Hosting, and Related Services. Small Business set-aside opportunities are being considered.