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Customer Satisfaction Survey SS3

Active

Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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The Internal Revenue Service Appeals office has issued a forecast for a customer satisfaction survey initiative under NAICS code 541611, which pertains to managerial consulting services. This solicitation, titled Customer Satisfaction Survey SS3, was posted on May 25, 2026, and is intended to gather feedback from customers to evaluate the quality and effectiveness of appeal services provided by the IRS. The contract is currently in the forecasting stage, meaning it is not yet open for bids but serves as an early indicator for potential vendors to prepare for future procurement opportunities. There is no identified set-aside designation or specific location for performance, suggesting the work may be conducted remotely or across multiple locations. Point of contact for the initiative includes Norberto Duran as the Bureau Point of Contact and Kiara Manan as the Program Office Point of Contact, who can provide further details as the opportunity evolves. Interested parties can monitor progress through the official forecast portal linked in the contract data.

General Info

IRS Appeals office seeks consulting services for customer satisfaction survey to improve service delivery.

Agency

Appeals → Internal Revenue Service

NAICS

541611 - Administrative Management and General Management Consulting ServicesView NAICS

Place of Performance

DC

Set-Aside

NONE

Documents

(0)

No documents available

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Timeline

PostedMay 25

forecast

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Organization & Contact Information

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AgencyAppeals → Internal Revenue Service

Contacts2 people available

OfficeN/A

Organization / Agency

Appeals → Internal Revenue Service

Office AddressN/A

Contacts

Norberto Duran

Kiara Manan

Full Description

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Customer Satisfaction Survey SS3

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