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Customer Service Operations (CS-Ops)

Active
Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The contract supports the Immigration and Customs Enforcement (ICE) Office of Financial Management in delivering efficient and effective customer service operations to various DHS components, internal ICE stakeholders, and ICE leadership. The focus lies on producing accurate and insightful reports, studies, analyses, and briefings using sound methodologies, while fostering a strong reputation through timely, quality deliverables, proactive innovation, and clear communication. Additionally, the contract emphasizes resilience and adaptability to minimize disruptions caused by unforeseen events, ensuring continuous support for program stakeholders. Set aside for small businesses under NAICS code 541611, this requirement involves work primarily performed in Washington, D.C. The initiative seeks to improve stakeholder satisfaction internally and externally by addressing concerns collaboratively. Key contacts include Valerie Phillips and Kenneth Thoms, with Samuel Thompson serving as the Small Business Specialist. The overall goal is to maintain compliance with applicable laws and policies while enhancing the operational effectiveness of ICE’s customer service functions.

General Info

Support ICE financial management with reporting, analysis, innovation, and resilient customer service in Washington, D.C.

Agency

Department of Homeland Security → Immigration And Customs EnforcementView Agency

NAICS

541611 - Administrative Management and General Management Consulting Services View NAICS

Place of Performance

Washington, DC, US

Set-Aside

SB

Documents

(0)

No documents available

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Timeline

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forecast

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Organization & Contact Information

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AgencyDepartment of Homeland Security → Immigration And Customs Enforcement
Contacts3 people available
OfficeN/A
Organization / Agency
Department of Homeland Security → Immigration And Customs Enforcement
View Agency Profile
Office AddressN/A
Contacts
Valerie Phillips
contact@example.gov
+1 (555) 000-0000
Kenneth Thoms
contact@example.gov
+1 (555) 000-0000
Samuel ThompsonSmall Business Specialist/APFS Coordinator
contact@example.gov
+1 (555) 000-0000

Full Description

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This requirement is to support the Immigration and Customs Enforcement (ICE), Office of Financial Management (OFM) in operating efficiently and effectively to provide superior customer service to DHS Customer Components, internal ICE customers, and ICE Leadership and Management in compliance with applicable statute, regulation, and policy. The focus of this effort is Customer Service Operations (CS-OPS).
The objectives to be accomplished by this requirement are as follows: o Production of reports, studies, analyses, and briefings that are accurate, insightful, and use sound methodologies and assumptions. o Enhanced reputation with all stakeholders (internal and external to the organization) through timely, quality deliverables, proactive innovation and collaboration to address stakeholder concerns or feedback, and clear, consistent communications. o Resilience and flexibility through thoughtful planning and preparedness activities to minimize impacts of unforeseen circumstances to program stakeholders.

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