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Customer Support / Help Desk (Tier 1)

Active

Federal

Response Deadline08/28/2026, 01:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This subcontract opportunity is for Tier 1 Customer Support and Help Desk services to assist students and alumni of the Uniformed Services University of the Health Sciences. The primary objective is to provide first-line technical and user support for individuals accessing transcripts and diplomas through the Parchment platform. The project is based in Bethesda, Maryland, under the Department of Defense. Interested parties must submit their responses by August 28, 2026, following the posting date of August 13, 2026. The contract is categorized under NAICS code 541611.

General Info

Tier 1 help desk support for USUHS students and alumni via Parchment platform.

Agency

Department Of Defense → UsuhsView Agency

NAICS

541611 - Administrative Management and General Management Consulting ServicesView NAICS

Place of Performance

Bethesda, MD, 20814, USA

Set-Aside

NONE

Documents

This scope was carved out of USU_NoticeOfIntent_Diploma_Transcript_Services .

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Notice of Intent to Sole Source Diploma and Certificate Issuance Services

AI Contract Breakdown

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No contract breakdown available.

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Timeline

PostedAug 13

subcontract

Response DeadlineAug 28

Submission deadline

Response Deadline

08/28/2026, 01:00:00 PM UTCin 13 days

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Organization & Contact Information

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AgencyDepartment Of Defense → Usuhs

ContactsNo contacts available

OfficeN/A

Organization / Agency

Department Of Defense → Usuhs

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

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First-line technical and user support for students and alumni using the Parchment platform for transcript and diploma access.

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