This Combined Synopsis/Solicitation opportunity from Department Of Defense was posted on June 22, 2006. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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D -- Global Helpdesk Software Upgrade

Closed

N00033-06-T-6033Federal

Submission Closed07/07/2006, 05:00:00 AM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541519

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General Info

Agency

Department Of Defense → Military Sealift Command

Contract Value

$1,280,715.16

NAICS

541519 - Other Computer Related Services

Place of Performance

Military Sealift Command914 Charles Morris Court SE Washington, DC 20398, VA

Set-Aside

SBA

Awardee

RIGHTSTAR INC

Award Issued Date

08/18/2006, 12:00:00 AM UTC

Documents

No documents available

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Timeline

PhaseClosed

PostedJun 22

Combined Synopsis

Response DeadlineJul 7

Deadline has passed

Submission Closed

07/07/2006, 05:00:00 AM UTC

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Organization & Contact Information

AgencyDepartment Of Defense → Military Sealift Command

Contacts2 people available

OfficeNORFOLK, VA, 23511-2419, USA

Organization / AgencyDepartment Of Defense → Military Sealift Command

Office AddressNORFOLK, VA, 23511-2419, USA

Contacts

Patrick D Gardner

contact@example.gov

+1 (555) 000-0000

Kristine Ann BoylesContracting Officer

contact@example.gov

+1 (555) 000-0000

Full Description

Military Sealift Command requires the following: In support of the Information Technology deployed throughout MSC both afloat and ashore, the Command operates a 24x365 Global Helpdesk (GHD). The current GHD software is no longer supported by the vendor and is not the Department of Navy approved helpdesk software. The Department of Navy has designated BMC Remedy as the approved trouble ticket processing software for the Navy and its components. MSC initiated a project to upgrade the current helpdesk software and deploy the software within the MCDC. In addition to the GHD, MSC also operates a Configuration Management Program to support the IT Operation, as well as a Federally mandated Asset Management Program. These activities are very tightly coupled and share much of the same data and processes. The analysis performed under the project determined that deploying a suite of BMC Remedy helpdesk software and supporting software would be the most effective and cost efficient way to meet the Governments need. The other BMC software components (Asset Management and Configuration Management) are registered with the Navy. For further details please visit the following webpage and look at the RFQ file and teh Statement of Work file: http://www.procurement.msc.navy.mil/procurement/contract/SolicitationDetail.jsp?sol_number=N00033-06-T-6033&previous=Welcome.jsp

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