D--ITSP 2027 CAD MAINT SOFTWARE UPDATES

The National Park Service, under the Department of the Interior, intends to award a sole-source, firm-fixed-price contract for ongoing maintenance and software updates to its proprietary Computer Aided Dispatch (CAD) system, critical for law enforcement and public safety operations across Great Smoky Mountains National Park and Blue Ridge Parkway. The contract, identified by solicitation number 140P5326Q0028, is restricted to Computer Information Systems INC (CIS), the original equipment manufacturer, due to exclusive control of the system’s source code, architecture, and cybersecurity mechanisms, as justified under FAR 6.302-1. Services include 24/7/365 remote diagnostics, a guaranteed four-hour response time for critical incidents, SQL database maintenance, integration support with IMARS and TN/NC systems, cybersecurity patching, and rigorous quality assurance testing prior to any software deployment. All technical personnel must be certified by the OEM, pass NPS background checks, and complete mandatory IT security training to ensure adherence to proprietary and federal security protocols. The base performance period is one year, with an option for annual renewal, and the place of performance is GATLINBURG, TN, where the contracting office is located. Proposals must be submitted via email by June 5, 2026, at 15:00 Eastern Time and must demonstrate valid OEM authorization, technical capability, and certified access to proprietary system components, with no reimbursement for proposal preparation costs. The contract does not include pricing details, line items, or an estimated value, as this is a Notice of Intent to Award rather than a formal solicitation requesting bids. No packaging, marking, invoicing, payment, or accounting data is specified, and no formal evaluation factors or weighted criteria are provided, as the award is based solely on the absence of qualified alternatives. The vendor must maintain small business status, and third-party resellers are excluded from eligibility. Acceptance of all deliverables rests with the Government, and no formal inspection locations or standards beyond NPS security and interface requirements are detailed. The contract specialist overseeing the process is Arcoiris Cuetara-Higa, and no Contracting Officer’s Representative or Procurement Contracting Officer has been designated. The NAICS code 541519 applies, and while the contract involves digital services with no physical delivery, compliance with NPS-specific operational and security mandates is absolute and non-negotiable.