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This Solicitation opportunity from General Services Administration was posted on March 3, 2011. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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D -- REQUEST FOR INFORMATION (RFI)

Closed

02TR7370013Federal

Submission Closed04/07/2007, 04:59:00 AM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

General Info

Agency

General Services Administration → GSA Fas Aas Region 2

NAICS

N/A

Place of Performance

SBA Disaster Assistance Customer Service Center130 South Elmwood Avenue Buffalo, N.Y. 14202, NY

Set-Aside

NONE

Documents

11

SF1449 Solicitation/Contract/Order for Commercial Items

rfq

High

02TR7370013Amendment%234.pdf

02TR7370013_Attachment_A_PerformanceBasedSpreadsheet_v19.doc

02TR7370013_Attachment_C_NIH_Report_v11.doc

02TR7370013_Attachment_D_Server_Salient_Technical_Specs_v11.doc

02TR7370013_Attachment_E_Past_Performance.doc

20070524161458.zip

Admendmentfor02TR7370013.doc

amendment%23202TR7370013.pdf

B_SECTION_SBA.xls

revisedamendment02TR7370013.pdf

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Timeline

5 updates

PhaseClosed

Response DeadlineApr 7

Deadline has passed

PostedApr 28

Presolicitation

Notice updatedMay 4

Notice details unchanged. Attachments may have changed.

Notice updatedMay 8

Notice details unchanged. Attachments may have changed.

Notice updatedMay 16

Notice details unchanged. Attachments may have changed.

Notice updatedMay 24

Notice details unchanged. Attachments may have changed.

Notice updatedMay 29

Notice details unchanged. Attachments may have changed.

Type ChangedMar 3

Presolicitation → Solicitation

Submission Closed

04/07/2007, 04:59:00 AM UTC

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Organization & Contact Information

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AgencyGeneral Services Administration → GSA Fas Aas Region 2

Contacts2 people available

OfficeNEW YORK, NY, 10278, USA

Organization / AgencyGeneral Services Administration → GSA Fas Aas Region 2

Office AddressNEW YORK, NY, 10278, USA

Contacts

George D HoltInformation Technology Manager

contact@example.gov

+1 (555) 000-0000

Catherine L CollinsContracting Specialist

contact@example.gov

+1 (555) 000-0000

Full Description

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SBA's Disaster Assistance Center in Buffalo has a requirement to replace their current Millennium PBX switch with one that will have more robust capabilities to include but not limited to:* ACD (Automatic Call Distributor) * Voice Recognition * Tote Board Depicting Calls * Recording of Calls * Multiple Reporting Capabilities (call counts, call duration, hold time, individual agent statistics, etc.) * 340 Phone Sets (scalable to 500). Three types of sets for that particular worker (Agents, Admin. and Directors) * Multi-year Maintenance * Training * Web Chat (future)

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