DA10--Software Maintenance and Support Services for the Hyland PACSGear system in support of the Veterans Integrated Service Network 20.

THIS IS A SOURCES SOUGHT NOTICE ONLY. This is not a solicitation for bids, proposals, proposal abstracts, or quotations. The purpose of this Sources Sought Notice is to obtain information regarding the availability and capability of all qualified sources to perform a potential requirement. The responses received from interested contractors will assist the Government in determining the appropriate acquisition method. The intended contract is a firm-fixed price. The Department of Veterans Affairs (VA), Network Contracting Office (NCO) 20, is conducting market research to identify potential sources which can provide the following in support of the Veterans Health Administration, Veterans Integrated Service Network (VISN) 20. VISN 20 includes services areas in Alaska, Idaho, Oregon, and Washington. VISN 20 has a need for a base plus four-year contract to provide software maintenance and support services for their Hyland PACSGear system. VISN 20 Requirement. VISN 20 Hyland PACS Support Background. The VA Northwest Health Network, Veterans Integrated Service Network (VISN) 20, is responsible for providing health care to Veterans in the states of Alaska, Washington, Oregon, most of the state of Idaho, and one county each in Montana and California. VISN 20 encompasses 135 counties which cover approximately 23% of the United States land mass; 17% of which are classified as health professional shortage areas. 67% of these same counties had a 2001 per capita income below $25,000. There are approximately 1.2 million Veterans living in the Pacific Northwest and Alaska, 18% of whom received VA services. This procurement is for support and maintenance of Hyland PACS enterprise licenses. These Hyland applications are used to move and translate light , DICOM and non-DICOM images to the Electronic Health Record (EHR) imaging archive. They interface to the EHR via both an HL7 feed and DICOM worklist. The PACSCAN Enterprise Web application is used to import outside studies as well as onsite imaging studies (e.g., telederm) to the EHR (both VISTA and Oracle Health). Price/Cost Schedule. ITEM NUMBER DESCRIPTION OF SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT 0001 8.00 EA __________________ __________________ EHR Gateway Print (add-on license) maintenance Period of Performance (POP): 04/01/25 - 03/31/26 Contract Period: Base POP Begin: 04-01-2025 POP End: 03-31-2026 LOCAL STOCK NUMBER: PER9640 0002 8.00 EA __________________ __________________ Failover Load Balancing Server Maintenance Period of Performance (POP): 04/01/25 - 03/31/26 Contract Period: Base POP Begin: 04-01-2025 POP End: 03-31-2026 LOCAL STOCK NUMBER: PER9707 0003 8.00 EA __________________ __________________ ImageLink Encounter Workflow Test Application License Maintenance Period of Performance (POP): 04/01/25 - 03/31/26 Contract Period: Base POP Begin: 04-01-2025 POP End: 03-31-2026 LOCAL STOCK NUMBER: PER9717 0004 8.00 EA __________________ __________________ PACS Scan Enterprise High Availability License Maintenance Period of Performance (POP): 04/01/25 - 03/31/26 Contract Period: Base POP Begin: 04-01-2025 POP End: 03-31-2026 LOCAL STOCK NUMBER: PER9828 0005 8.00 EA __________________ __________________ PACS Scan Enterprise Test License Maintenance Period of Performance (POP): 04/01/25 - 03/31/26 Contract Period: Base POP Begin: 04-01-2025 POP End: 03-31-2026 LOCAL STOCK NUMBER: PER9827 0006 8.00 EA __________________ __________________ ImageLink Encounter Workflow Upgrade License Maintenance Period of Performance (POP): 04/01/25 - 03/31/26 Contract Period: Base POP Begin: 04-01-2025 POP End: 03-31-2026 LOCAL STOCK NUMBER: PER9867 1001 8.00 EA __________________ __________________ EHR Gateway Print (add-on license) maintenance Period of Performance (POP): 04/01/25 - 03/31/26 Contract Period: Option 1 POP Begin: 04-01-2026 POP End: 03-31-2027 LOCAL STOCK NUMBER: PER9640 1002 8.00 EA __________________ __________________ Failover Load Balancing Server Maintenance Period of Performance (POP): 04/01/25 - 03/31/26 Contract Period: Option 1 POP Begin: 04-01-2026 POP End: 03-31-2027 LOCAL STOCK NUMBER: PER9707 1003 8.00 EA __________________ __________________ ImageLink Encounter Workflow Test Application License Maintenance Period of Performance (POP): 04/01/25 - 03/31/26 Contract Period: Option 1 POP Begin: 04-01-2026 POP End: 03-31-2027 LOCAL STOCK NUMBER: PER9717 1004 8.00 EA __________________ __________________ PACS Scan Enterprise High Availability License Maintenance Period of Performance (POP): 04/01/25 - 03/31/26 Contract Period: Option 1 POP Begin: 04-01-2026 POP End: 03-31-2027 LOCAL STOCK NUMBER: PER9828 1005 8.00 EA __________________ __________________ PACS Scan Enterprise Test License Maintenance Period of Performance (POP): 04/01/25 - 03/31/26 Contract Period: Option 1 POP Begin: 04-01-2026 POP End: 03-31-2027 LOCAL STOCK NUMBER: PER9827 1006 8.00 EA __________________ __________________ ImageLink Encounter Workflow Upgrade License Maintenance Period of Performance (POP): 04/01/25 - 03/31/26 Contract Period: Option 1 POP Begin: 04-01-2026 POP End: 03-31-2027 LOCAL STOCK NUMBER: PER9867 2001 8.00 EA __________________ __________________ EHR Gateway Print (add-on license) maintenance Period of Performance (POP): 04/01/25 - 03/31/26 Contract Period: Option 2 POP Begin: 04-01-2027 POP End: 03-31-2028 LOCAL STOCK NUMBER: PER9640 2002 8.00 EA __________________ __________________ Failover Load Balancing Server Maintenance Period of Performance (POP): 04/01/25 - 03/31/26 Contract Period: Option 2 POP Begin: 04-01-2027 POP End: 03-31-2028 LOCAL STOCK NUMBER: PER9707 2003 8.00 EA __________________ __________________ ImageLink Encounter Workflow Test Application License Maintenance Period of Performance (POP): 04/01/25 - 03/31/26 Contract Period: Option 2 POP Begin: 04-01-2027 POP End: 03-31-2028 LOCAL STOCK NUMBER: PER9717 2004 8.00 EA __________________ __________________ PACS Scan Enterprise High Availability License Maintenance Period of Performance (POP): 04/01/25 - 03/31/26 Contract Period: Option 2 POP Begin: 04-01-2027 POP End: 03-31-2028 LOCAL STOCK NUMBER: PER9828 2005 8.00 EA __________________ __________________ PACS Scan Enterprise Test License Maintenance Period of Performance (POP): 04/01/25 - 03/31/26 Contract Period: Option 2 POP Begin: 04-01-2027 POP End: 03-31-2028 LOCAL STOCK NUMBER: PER9827 2006 8.00 EA __________________ __________________ ImageLink Encounter Workflow Upgrade License Maintenance Period of Performance (POP): 04/01/25 - 03/31/26 Contract Period: Option 2 POP Begin: 04-01-2027 POP End: 03-31-2028 LOCAL STOCK NUMBER: PER9867 3001 8.00 EA __________________ __________________ EHR Gateway Print (add-on license) maintenance Period of Performance (POP): 04/01/25 - 03/31/26 Contract Period: Option 3 POP Begin: 04-01-2028 POP End: 03-31-2029 LOCAL STOCK NUMBER: PER9640 3002 8.00 EA __________________ __________________ Failover Load Balancing Server Maintenance Period of Performance (POP): 04/01/25 - 03/31/26 Contract Period: Option 3 POP Begin: 04-01-2025 POP End: 03-31-2026 LOCAL STOCK NUMBER: PER9707 3003 8.00 EA __________________ __________________ ImageLink Encounter Workflow Test Application License Maintenance Period of Performance (POP): 04/01/25 - 03/31/26 Contract Period: Option 3 POP Begin: 04-01-2025 POP End: 03-31-2026 LOCAL STOCK NUMBER: PER9717 3004 8.00 EA __________________ __________________ PACS Scan Enterprise High Availability License Maintenance Period of Performance (POP): 04/01/25 - 03/31/26 Contract Period: Option 3 POP Begin: 04-01-2025 POP End: 03-31-2026 LOCAL STOCK NUMBER: PER9828 3005 8.00 EA __________________ __________________ PACS Scan Enterprise Test License Maintenance Period of Performance (POP): 04/01/25 - 03/31/26 Contract Period: Option 3 POP Begin: 04-01-2025 POP End: 03-31-2026 LOCAL STOCK NUMBER: PER9827 3006 8.00 EA __________________ __________________ ImageLink Encounter Workflow Upgrade License Maintenance Period of Performance (POP): 04/01/25 - 03/31/26 Contract Period: Option 3 POP Begin: 04-01-2025 POP End: 03-31-2026 LOCAL STOCK NUMBER: PER9867 4001 8.00 EA __________________ __________________ EHR Gateway Print (add-on license) maintenance Period of Performance (POP): 04/01/25 - 03/31/26 Contract Period: Option 4 POP Begin: 04-01-2029 POP End: 03-31-2030 LOCAL STOCK NUMBER: PER9640 4002 8.00 EA __________________ __________________ Failover Load Balancing Server Maintenance Period of Performance (POP): 04/01/25 - 03/31/26 Contract Period: Option 4 POP Begin: 04-01-2029 POP End: 03-31-2030 LOCAL STOCK NUMBER: PER9707 4003 8.00 EA __________________ __________________ ImageLink Encounter Workflow Test Application License Maintenance Period of Performance (POP): 04/01/25 - 03/31/26 Contract Period: Option 4 POP Begin: 04-01-2029 POP End: 03-31-2030 LOCAL STOCK NUMBER: PER9717 4004 8.00 EA __________________ __________________ PACS Scan Enterprise High Availability License Maintenance Period of Performance (POP): 04/01/25 - 03/31/26 Contract Period: Option 4 POP Begin: 04-01-2029 POP End: 03-31-2030 LOCAL STOCK NUMBER: PER9828 4005 8.00 EA __________________ __________________ PACS Scan Enterprise Test License Maintenance Period of Performance (POP): 04/01/25 - 03/31/26 Contract Period: Option 4 POP Begin: 04-01-2029 POP End: 03-31-2030 LOCAL STOCK NUMBER: PER9827 4006 8.00 EA __________________ __________________ ImageLink Encounter Workflow Upgrade License Maintenance Period of Performance (POP): 04/01/25 - 03/31/26 Contract Period: Option 4 POP Begin: 04-01-2029 POP End: 03-31-2030 LOCAL STOCK NUMBER: PER9867 GRAND TOTAL __________________ Scope. The contractor shall provide unlimited software support and maintenance services for VISN 20 s existing enterprise licenses to include: EHR Gateway Print, Failover/Load Balancing Server, ImageLink Encounter Workflow Test Application, PACSCAN Enterprise High Availability, PACSCAN Enterprise Test, And ImageLink Encounter Workflow. Maintenance shall be provided Monday thru Friday 7AM to 7PM Central time, excluding locally observed VA holidays. Maintenance shall include all required updates, improvements, modifications, upgrades, fixes and additions to software, and all associated documentation, that Hyland makes available to Customer or to Hyland s end users generally during the term of this agreement. The contractor shall provide maintenance and support services to the VISN20 sites listed in Table 1. Table 1: VISN 20 Locations Facility (VAMC/HCS) Address Boise VA Medical Center 500 Fort Street Boise, ID 83702 Roseburg Healthcare System 913 NW Garden Valley Blvd Roseburg, OR 97471 Portland Healthcare System 3710 SW US Veterans Hospital Road Portland, OR 97239-2999 VA Puget Sound Health Care System 1660 South Columbian Way Seattle, WA 98108-1597 Jonathan M. Wainwright Memorial VA Medical Center 77 Wainwright Drive, Walla Walla, WA 99362 VA Spokane Medical Center 4815 N. Assembly Street Spokane, WA 99205 VA Southern Oregon Rehabilitation Center and Clinics 8495 Crater Lake Highway White City, OR 97503 Alaska VA Healthcare System 1201 North Muldoon Road, Anchorage, AK 99504 Period of Performance. The period of performance shall be one (1) twelve (12) month base period plus, four (4) additional twelve (12) month option periods for all sites as stated in Table 2: Table 2: Period of Performance Contract Period and Site Period of Performance Base Year One (1) all sites 1 April 2025 31 March 2026 Option Year One (1) all sites 1 April 2026 31 March 2027 Option Year Two (2) all sites 1 April 2027 31 March 2028 Option Year Three (3) all sites 1 April 2028 31 March 2029 Option Year Four (4) all sites 1 April 2029 31 March 2030 Place of Performance. Contract performance shall take place at the contractor s location(s) and at the VA sites listed in Table 1. All contractor travel required to meet the requirements of this statement of work shall be included at no additional cost to the VA. Hours of Coverage. Remote support service will be provided during Standard Hours, Monday through Friday, 7:00AM - 7:00PM, Central Time, excluding locally observed VA holidays. If on-site services are deemed required by the contractor, on-site services will be provided during Standard Hours, Monday through Friday, 7:00AM - 7:00PM, Local Time, excluding locally observed VA holidays. Invoicing. Invoices shall be submitted electronically via the Financial Services Center Mandatory Electronic Invoice System, on a monthly basis. Invoices must include, at a minimum, the following information: Contractor name, purchase order number, period of service the billing covers, and a list of equipment items covered during the stated period of performance. This requirement is in accordance with VARR Clause 852.232-72 Electronic Submission of Payment Requests: http://www.fsc.va.gov/einvoice.asp. Electronic payments are net 30 days. Security Requirements. All contractor employees are subject to the same level of investigation as VA employees who have access to VA sensitive information or access to VA facilities. The background investigation includes the following requirements: 1) Completed documentation 2) Fingerprints 3) Completion of OPM s e-QIP Questionnaire. The Contractor is required to fulfill all of the security requirements. The Contractor, upon completion of fingerprinting, and an initial suitability determination, may be authorized tentative access to start the performance period of the contract, but only on condition of completion of all security requirements. This requirement is applicable to all subcontractor personnel requiring the same access. Access to VA Information and VA Information Systems. A contractor/subcontractor shall request logical (technical) or physical access to VA information and VA information systems for their employees, subcontractors, and affiliates only to the extent necessary to perform the services specified in this contract. All contractors, subcontractors, and third-party servicers and associates working with VA information are subject to the same investigative requirements as those of VA appointees or employees who have access to the same types of information. The level and process of background security investigations for contractors must be in accordance with VA Directive and Handbook 0710, Personnel Suitability and Security Program. The Office for Operations, Security, and Preparedness is responsible for these policies and procedures. Contract personnel who require access to national security programs must have a valid security clearance. National Industrial Security Program (NISP) was established by Executive Order 12829 to ensure that cleared U.S. defense industry contract personnel safeguard the classified information in their possession while performing work on contracts, programs, bids, or research and development efforts. The Department of Veterans Affairs does not have a Memorandum of Agreement with Defense Security Service (DSS). Verification of a Security Clearance must be processed through the Special Security Officer located in the Planning and National Security Service within the Office of Operations, Security, and Preparedness. Custom software development and outsourced operations must be located in the U.S. to the maximum extent practical. If such services are proposed to be performed abroad and are not disallowed by other VA policy or mandates, the contractor/subcontractor must state where all non-U.S. services are provided and detail a security plan, deemed to be acceptable by VA, specifically to address mitigation of the resulting problems of communication, control, data protection, and so forth. Location within the U.S. may be an evaluation factor. The contractor or subcontractor must notify the Contracting Officer immediately when an employee working on a VA system or with access to VA information is reassigned or leaves the contractor or subcontractor's employ. The Contracting Officer must also be notified immediately by the contractor or subcontractor prior to an unfriendly termination. Potential candidates having the capabilities necessary to provide the above stated supplies at a fair and reasonable price are invited to respond to this Sources Sought Notice via e-mail to Jennifer Robles at contact@example.gov no later than February 3, 2024, 4PM, Mountain Time. No telephone inquiries will be accepted. RESPONSES SHOULD INCLUDE THE FOLLOWING INFORMATION: Company name, address, SAM UEI, and business size; point of contact name, phone number, and e-mail address; whether services are presently offered on a current GSA Federal Supply Schedule contract, NASA SEWP or any other Federal contract. NAICS Code 541519, 150 employees, is applicable to determine business size standard. Any questions or concerns may also be directed via email to Jennifer Robles at contact@example.gov. Disclaimer and Important Notes: This Sources Sought Notice does not obligate the Government to award a contract or otherwise pay for the information provided in response. The Government reserves the right to use information provided by respondents for any purpose deemed necessary and legally appropriate. The Government will treat any information received as proprietary and will not share such information with other companies. Any organization responding to this Sources Sought Notice should ensure that its response is complete and sufficiently detailed to allow the Government to determine the organization's qualifications to perform the work. Respondents are advised that the Government is under no obligation to acknowledge receipt of the information received or provide feedback to respondents with respect to any information submitted. The Government may or may not issue a solicitation as a result of this announcement. There is no solicitation available at this time.