DACL FY27 Temporary Staffing Services

Solicitation DOC850983 is a request for task order proposals issued by the District of Columbia Office of Contracting and Procurement on behalf of the Department of Aging and Community Living. The objective is to secure a qualified Customer Service Representative to support the State Health Insurance Program by providing free, unbiased Medicare counseling and outreach to District residents, caregivers, and family members. Key responsibilities include responding to client inquiries via multiple channels, assisting with educational materials, maintaining sensitive data confidentiality, and completing a CMS-approved SHIP Counselor training program upon hire. Performance will take place at 500 K Street NE, Washington, DC, and the contractor must adhere to HIPAA regulations, D.C. Law 22-276, and the District Government's Sexual Harassment Policy. The contract structure includes a base period from the date of award through September 30, 2027, with two subsequent one-year option periods extending through September 30, 2029. The workload is estimated at one position working eight hours per day for approximately 234 to 250 workdays per year. The District intends to award the contract to the responsive and responsible bidder offering the lowest bid, provided they meet technical requirements, including proposing services through DC Supply Services and complying with all District tax and reporting laws. Proposals must be submitted via the eSourcing portal by 2:00 p.m. on October 19, 2026, and must include a technical proposal, DCSS price schedules, a DC Business License, and completed EEO and Bidder Offeror Certification forms.