Dashboard and Scorecard System for Public Health Program Performance

Buncombe County Public Health is soliciting proposals to design, develop, and implement a comprehensive dashboard and scorecard system to monitor the performance of its public health programs, including Behavioral Health, Environmental Health, Clinical Services, CHA/CHIP, WIC, Harm Reduction, Communicable Disease, and Preparedness. The system must provide real-time, interactive visualizations of client-level, program-level, and service-level performance indicators, integrating data from case management systems, Electronic Health Records, spreadsheets, and data warehouses using secure Microsoft-compatible tools such as Power BI, Azure Data Factory, and OData. The solution must support drill-down capabilities, demographic analytics for race, ethnicity, and geographic disparities, automated alerts for performance thresholds, and export functionality for state and federal reporting. It must fully comply with HIPAA and the Buncombe County Business Associate Agreement, align with NIST, CIS, or ISO cybersecurity standards, and be built within the Microsoft ecosystem, including Microsoft Entra ID, SQL Server, and SharePoint/OneDrive. The vendor is required to identify appropriate outcome assessment methodologies like Logic Models or Theory of Change and deliver a minimum of 60 to 70 performance measures across output, outcome, efficiency, quality, and equity categories. The contract has a one-year term beginning October 1, 2026, and is fully funded by $526,232 in federal grants from the U.S. Department of Health and Human Services, with payment terms set at Net 30 days after invoice receipt or acceptance of deliverables, contingent upon fund availability. Proposals must be submitted electronically by August 26, 2026, to Nina Alexander at [email hidden], and must include a company overview, detailed solution description with prior work samples, implementation plan with milestones, security and HIPAA compliance strategy, complete cost proposal, sustainability plan, and at least two public health-related client references. Evaluation will prioritize solution design and system capabilities at 30%, followed by vendor experience, implementation plan, security and compliance, training and support, sustainability, and cost. The vendor must serve as the prime contractor, assume full responsibility for subcontractors, ensure all personnel meet professional standards, and comply with federal requirements including 2 C.F.R. Parts 180 and 3000 for suspension and debarment, the Byrd Anti-Lobbying Amendment, and domestic preference rules. Use of artificial intelligence must be disclosed and approved by the County,