DDS RFI T7621 - Life Outcomes Improvement System (LOIS)

The California Department of Developmental Services (DDS) has issued a Request for Information (RFI T7621) for the Life Outcomes Improvement System (LOIS), an initiative aimed at modernizing DDS's operational framework through a comprehensive, integrated technology platform. LOIS seeks to replace existing legacy systems with an advanced, cloud-based solution that consolidates case management, financial operations, and service delivery processes for approximately 500,000 individuals served across 21 regional centers and 8 state-operated facilities. The project aligns with the California Health and Human Services Agency (CalHHS) Master Plan for Developmental Services and focuses on improving transparency, data interoperability, regulatory compliance, and outcomes by leveraging standardized data formats, APIs, and advanced capabilities such as AI and machine learning for predictive analytics and automation. This RFI serves exclusively as a market research tool and does not constitute a solicitation or binding contract. Vendors are invited to submit a Vendor Solution Workbook detailing their proposed technology stacks and capabilities related to case management, financial management, and service delivery operations. The submission deadline is January 23, 2026, with responses directed via email to the designated DDS contact. No contract clauses, pricing data, evaluation factors, or award criteria are included, reflecting the informational nature of this request. The system will support complex workflows including intake, eligibility, service authorization, billing, and reporting, emphasizing compliance with federal financial participation requirements and health data standards for secure and interoperable data exchange. Financial transactions and invoicing will integrate with existing DDS systems such as the Unified Financial System and eBilling, though no procurement-specific terms like FOB or performance periods are defined. Inspection and acceptance are managed by DDS, maintaining oversight at regional and state facilities. Overall, the LOIS RFI represents a foundational step toward a significant IT modernization effort for developmental services in California, intended to inform future procurement and system design decisions.