This Combined Synopsis/Solicitation opportunity from Department Of Defense was posted on November 19, 2024. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Defense Commissary Agency Digital Loyalty Registration Capability

Closed

HC108424R0015Federal

Submission Closed11/27/2024, 04:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541519

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1 day ago

DEADLINE

in 29 days

AI Contract Overview

The Defense Commissary Agency (DeCA) is seeking to modernize and enhance its Reward Card Program by developing a Digital Loyalty Registration Capability (DLRC) that eliminates the need for a physical rewards card, making the process more user-friendly and accessible for customers. The new system aims to facilitate seamless digital registration and participation through smartphones, allowing patrons to present a scannable barcode or use an existing 10-digit alternate ID during checkout via the CLICK2GO White Label App or other lookup methods. This initiative is part of DeCA’s broader modernization efforts, integrating the DLRC with existing platforms such as the Enterprise Business Solution (EBS) Emerald software, Fastlane SelfServ, and the CLICK2GO / Freshop online grocery platform, with collaboration involving NCR Voyix APIs to ensure smooth interoperability. The contractor will be responsible for designing and implementing the simplified registration process, creating a unique user ID, and ensuring the DLRC interfaces effectively with DeCA’s current systems. The project emphasizes increasing program participation by providing a straightforward, digital-first experience that supports ongoing maintenance and administrative support. The contract details specify a response deadline of November 6, 2024, with questions due by October 16, 2024, and involve coordination with multiple stakeholders to deliver a comprehensive, integrated solution that enhances customer engagement and operational efficiency across DeCA’s retail and online platforms.

General Info

Defense Commissary Agency seeks digital loyalty registration services; proposals due November 27, 2024.

Agency

Department Of Defense → It Contracting Division - PL84

NAICS

541519 - Other Computer Related Services

Place of Performance

Fort Gregg Adams, VA, USA

Set-Aside

NONE

Documents

Amendment 0001 to Solicitation HC108424R0015

amendment

High

Amendment 0002 Q&A - RFP HC108424R0015

q-and-a

High

Amendment 0002 to Solicitation HC108424R0015

amendment

High

CLIN Pricing Worksheet 11062024

specifications

High

HC108424R0015 Amendment 0003 Question & Answers

q-and-a

High

Solicitation HC108424R0015 - DeCA Reward Card Program Modernization

rfp

High

Attachment 1 Example PWS 4c

other

Low

Unreadable Document DD254.pdf

other

Low

HC108424R0015++0003.docx

AI Contract Breakdown

Uniform Contract Format

Contract not broken down yet

CLEATUS splits the solicitation into Uniform Contract Format (UCF) sections: scope, pricing, deliverables, and evaluation criteria.

Timeline

3 updates

PhaseClosed

PostedOct 3

Combined Synopsis

Notice updatedOct 31

Response deadline changed from Nov 6, 2024 to Nov 13, 2024. The notice description changed.

Notice updatedNov 12

Response deadline changed from Nov 13, 2024 to Nov 20, 2024. The notice description changed.

Deadline changedNov 19

Response deadline changed from Nov 20, 2024 to Nov 27, 2024.

Response DeadlineNov 27

Deadline has passed

Submission Closed

11/27/2024, 04:00:00 PM UTC

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Organization & Contact Information

AgencyDepartment Of Defense → It Contracting Division - PL84

Contacts2 people available

OfficeSCOTT AFB, IL, 62225-5406, USA

Organization / AgencyDepartment Of Defense → It Contracting Division - PL84

Office AddressSCOTT AFB, IL, 62225-5406, USA

Contacts

Melyssa Lafontaine

Adam Venhaus

Full Description

AMD0002 - The purpose of this amendment is to extend the proposal response time has changed from November 16, 2024 at 10:00 am CST to November 20, 2024 at 10:00 am CST. Provide AMD 0002 Question and Answers - HC108424R0015 PDF to provide further clarification to questions proposed. Provide an updated PWS, QASP, Attachment 2 CLIN Pricing worksheet, FAR 52.212-1 Instructions to Offerors - Commercial Products and Services, and FAR 52.212-2 Evaluation - Commercial Items to provide further clarification. All other terms and conditions remain the same. The Government has answered all questions received. AMD0001 - The purpose of this amendment is to extend the due date for proposals. Proposals are due November 13, 2024 at 10:00 AM CST. All other terms and conditions remain the same. The Defense Commissary Agency (DeCA) plans to enhance its Reward Card Program by developing a Digital Loyalty Registration Capability (DLRC) that aligns with modernization efforts. The program aims to provide a 21st-century retail business solution by offering loyalty rewards and incentivizing customers to continue purchasing DeCA's products but cannot do so until the program entry / registration process is easy, seamless and not dependent on a physical Rewards Card. CLICK2GO / Freshop is an online grocery ordering system that has already been implemented to improve the customer experience. The objective is to modernize and enhance DeCA's Reward Card Program by developing a more user-friendly and accessible digital format. DeCA is seeking capability that enables patrons to join and utilize DeCA's Reward card program without having a physical card in hand. Patrons should also be able to use the CLICK2GO White Label App to present a scannable barcode during checkout or use the alternative rewards lookup methods to apply the card to their transaction. This capability is needed to increase program participation. Specifically, the contractor is tasked with creating a simplified digital registration process and integrating this new DLRC registration capability with DeCA's Enterprise Business Solution (EBS) Emerald software, Fastlane SelfServ, and the CLICK2GO / Freshop platform. This integration shall require collaboration with NCR Voyix (NCR) and utilization of NCR's Application Programming Interfaces (API). a. Patrons will have a simplified registration process to allow the ability to use their eCommerce smartphone application to present a scannable barcode or existing 10-digit alternate ID to apply the loyalty ID to their transaction at the point-of sale. b. Patrons will have the ability to use the new digital registration capability to support the existing DLRC through a mandatory 10-digit alternate ID. c. The contractor should help DeCA make the Reward Card experience seamless. For example see Attachment 1, when registering the system shall create a Unique ID. The objective is to modernize and enhance DeCA's Reward Card Program by developing a more user-friendly and accessible digital format. DeCA is seeking capability that enables patrons to join and utilize DeCA's Reward card program without having a physical card in hand. Patrons should also be able to use the CLICK2GO White Label App to present a scannable barcode during checkout or use the alternative rewards lookup methods to apply the card to their transaction. This capability is needed to increase program participation. Specifically, the contractor is tasked with creating a simplified digital registration process and integrating this new DLRC registration capability with DeCA's Enterprise Business Solution (EBS) Emerald software, Fastlane SelfServ, and the CLICK2GO / Freshop platform. This integration shall require collaboration with NCR Voyix (NCR) and utilization of NCR's Application Programming Interfaces (API). DeCA has a need for DLRC that is easy to use and seamlessly integrated with existing DeCA's Enterprise Business Solution (EBS) Emerald software, Fastlane SelfServ, and the CLICK2GO / Freshop platform. Under this effort the DLRC shall allow for DeCA patrons to have a simple registration and unique user identification through a 10-digit number. Develop and implement a DLRC digital registration capability, providing support, maintenance, and administration. The DLRC will interface with DeCA's EBS Emerald software, Fastlane SelfServ, and the CLICK2GO / Freshop platform. Questions are due no later than October 16, 2024 at 2:00 pm Central Standard Time.