Dental Practice Management Software Solution

Wayne County, New York, is soliciting proposals for a cloud-based Dental Practice Management Software Solution to support a Community Dental Program in Lyons, NY, specifically serving Medicaid-eligible children and underserved populations. The required SaaS solution must provide comprehensive office management capabilities, including electronic health records, scheduling, clinical documentation, imaging, and billing, while ensuring strict HIPAA compliance and adherence to county security standards. The contract features an initial term of three years, with a detailed implementation timeline requiring infrastructure configuration, user training, and business continuity testing prior to go-live. Proposals are due by September 18, 2026, and may be submitted electronically via the County's eProcurement Portal or by mail. Evaluation is based on the overall value to the County, weighing both technical factors and cost, with the potential for the top three scoring solutions to provide live demonstrations. Awardees must provide a designated Project Manager as a single point of contact and maintain specific insurance coverages, including one million dollars in excess/umbrella liability and two million dollars in professional liability. Required submission documents include non-collusion certifications, debarment and suspension affirmations, and compliance with New York State labor laws regarding sexual harassment prevention.