This Solicitation opportunity from Government of Canada was posted on August 18, 2023. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Design and Development Learning Services for the Call Centres Design Team

Closed

100023212International

Submission Closed08/18/2023, 02:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 611710

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AI Contract Overview

Employment and Social Development Canada is seeking professional services for the design and development of learning materials to modernize Call Centre curricula. The primary scope of work involves the migration of existing eLearning courses from Captivate to the Adapt Authoring Tool and the production of audio recordings. These services will be delivered on an as-needed basis, covering all phases of the instructional design process subject to the approval of the College. This federal solicitation, numbered 100023212, aims to support the College's operational objectives by outsourcing specific design functions for the Call Centre team. The place of performance is designated as the National Capital Region in Canada. Interested parties are directed to coordinate with the primary point of contact, Natasha Heath, regarding this requirement.

General Info

ESDC seeks professional services to modernize Call Centre curricula and migrate eLearning courses.

Agency

Government of Canada → Employment and Social Development Canada

NAICS

611710 - Educational Support Services

Place of Performance

*National Capital Region (NCR), CAN

Set-Aside

NONE

Documents

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Timeline

PhaseClosed

PostedAug 18

Solicitation

Response DeadlineAug 18

Deadline has passed

Submission Closed

08/18/2023, 02:00:00 PM UTC

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Organization & Contact Information

AgencyGovernment of Canada → Employment and Social Development Canada

Contacts1 person available

OfficeN/A

Organization / Agency

Government of Canada → Employment and Social Development Canada

Office AddressN/A

Contacts

Natasha HeathPoint of Contact

contact@example.gov

+1 (555) 000-0000

Full Description

To provide instructional design and development of training material to modernize current training in the Call Centre curricula. This includes, but is not limited to, the migration of several eLearning courses from a Captivate format to the Adapt Authoring Tool format as well as the production/creation of audio recordings for the various Call Centre design team curricula. A contract for Design and Development of Learning Services will enable the College to meet its operational objectives by allowing the outsourcing part of its functions in design for the Call Centre team. The work consists of all phases of the instructional design and development processes, on an as and when requested basis, in consultation with, and subject to approval of the College.