DFPS seek Personal Assistance Care (PAC) services.

The Texas Department of Family and Protective Services (DFPS), through the Health and Human Services Commission (HHSC), is conducting an open enrollment process (Solicitation Number HHS0014687) to contract with qualified providers for Personal Assistance Care (PAC) services to Adult Protective Services (APS) clients. These services assist clients with daily living activities in their homes or community settings. The open enrollment period started on April 29, 2024, and remains open through May 1, 2029, with contracts expected to begin either upon execution or no later than September 1, 2024, and extend through August 31, 2029. Providers may submit applications to serve multiple DFPS regions, but separate contracts are awarded per region. Contractors awarded through this open enrollment must comply with extensive Texas Administrative Code (TAC) requirements, HHSC licensing standards, and the DFPS Uniform Terms and Conditions (UTCs). These stipulate standards for attendant qualifications, supervisor staffing and training, insurance coverage (including general liability and commercial crime policies), record retention, and service delivery documentation. Services must be authorized by DFPS (via Form 2311) and initiated within three calendar days of authorization. Contractors develop individualized Service Delivery Plans after an on-site assessment and maintain comprehensive records supporting service delivery, billing, and client interactions. The contract operates under an hourly rate of $30.00 per face-to-face service hour, billed in 15-minute increments, without guaranteed minimum utilization. Payment requires strict adherence to invoicing procedures and submission of supporting forms such as pre-bills, state vouchers, and attendant timesheets. The open enrollment awards contracts on a non-competitive, pass/fail basis—any applicant meeting minimum eligibility, licensing, insurance, and application completeness criteria may receive a contract. DFPS reserves rights to verify applicant qualifications, business history, and compliance with contract terms, with provisions for corrective action or contract termination for non-compliance. Background checks as specified in UTCs are exempt for this contract type but DFPS retains authority to require removal of any contractor personnel as needed. No packaging, shipping, or physical material handling requirements apply as this contract is strictly for services. Administrative and contract management details require contractors to provide billing contacts, vendor banking information via direct deposit forms, and maintain active business status in Texas. Invoicing is submitted monthly to DFPS regional contract managers via email, with payments processed through the Texas Comptroller of Public Accounts. Transition assistance is required at contract expiration or termination to ensure continuity of client services. The