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This Justification (J&A) opportunity from Department Of Defense was posted on July 29, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

DoD365 Integrated Phone System (DIPS) Bridge

Awarded
822266832Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 517111
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1 day ago

DEADLINE

in 12 days
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Solicitation # 70SBUR27I00000002
The Department of Homeland Security, through United States Citizenship and Immigration Services, has issued Request for Information 70SBUR27I00000002 for the Enterprise Customer Experience 2 project. This effort is a recompete intended to identify capable vendors for a replacement contract to provide a FedRAMP Moderate authorized cloud-based Contact Center as a Service solution. The required system must support approximately 1,500 agents and 15 million annual calls across three business units: the Verification Contact Center, External Affairs Tier 1 and 2, and the Language Services Section. Key technical requirements include omnichannel support for voice, IP-TTY, web chat, email, and SMS, as well as AI capabilities, intelligent call routing, and interactive voice response systems. The solution must maintain 99.99 percent availability and integrate seamlessly with Salesforce CRM, ServiceNow, and internal USCIS databases. The government is utilizing this market research to determine the appropriate contract vehicle, evaluate if small businesses can perform the work, and decide on potential set-asides. Interested respondents must provide a vendor profile including business size, socioeconomic category, and existing government contract vehicles. Responses are limited to 15 pages and should emphasize real-world production experience from the last three years rather than marketing materials. Compliance with federal and DHS regulations regarding cybersecurity, information security, and Unbiased AI Principles is mandatory. While a formal period of performance and contract value have not yet been established, the agency is seeking industry input on consumption-based pricing models and evaluation factors for the eventual award.
USCIS Contracting Office(erbur)

POSTED

3 days ago

DEADLINE

in 4 days

AI Contract Overview

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The Senior Procurement Executive has approved only the base period of the DoD365 Integrated Phone System (DIPS) Bridge, establishing a single 12-month period of performance from August 10, 2026, to August 9, 2027. This bridge contract is necessary to support critical upgrades to DIPS, a functionality within Department of Defense Microsoft Teams that transforms Teams soft clients into soft phones for end users. The upgrade has significantly changed Session Initiation Protocol call patterns between DoD Microsoft O365 hosted tenants and DISA managed Voice Cloud Access Point gateways, necessitating an enhanced Session Border Controller solution to ensure reliable and secure SIP-based communications. The contract was solicited under number 822266832, classified under NAICS code 517111 for telecommunications services, and issued by the Telecommunications Division HC1013 within the Department of Defense, located at Scott Air Force Base, Illinois. The primary point of contact is Sierra L. Koerkenmeier, with Amanda Behrmann as secondary contact, both reachable via official U.S. government email addresses. No set-aside designation applies to this opportunity, and the place of performance is not specified, suggesting the work is primarily remote or network-based. The contract was posted on July 29, 2026, and further details can be accessed through the SAM.gov portal.

General Info

Base 12-month DIPS Bridge contract begins August 10, 2026, for secure SIP communications upgrade.

NAICS

517111 - Wired Telecommunications Carriers

Place of Performance

IL, USA

Set-Aside

NONE

Documents

1
PDF, Low priorityjustification-and-authorization
Low

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Timeline

PhaseAwarded
Posted

Justification (J&A)

Awarded

Contract was awarded

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Organization & Contact Information

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AgencyDepartment Of Defense → Telecommunications Division- HC1013
Contacts2 people available
OfficeSCOTT AFB, IL, 62225-5406, USA
Office AddressSCOTT AFB, IL, 62225-5406, USA
Contacts
Sierra L. Koerkenmeier
Amanda Behrmann

Full Description

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The Senior Procurement Executive (SPE) approved only the base period of the bridge; therefore, the period of performance will be from August 10, 2026 to August 9, 2027, consisting of one, 12-month base period.


DIPS is a functionality within Department of Defense (DoD) Microsoft Teams, which enables Teams soft clients to operate as a soft phone for end users. This feature upgrade to the current use of Teams significantly altered Session Initiation Protocol (SIP) call patterns between the DoD Microsoft O365 hosted tenants and the DISA managed Voice Cloud Access Point gateways, which requires an enhanced Session Border Controller (SBC) solution to meet these SIP based call flows.

More opportunities from Department Of Defense → Telecommunications Division- HC1013

Same awarding agency

NAICS: 541690
Federal
Technical Evolution & Roadmap Planning for DIPS Follow-OnThis contract focuses on strategic planning and technical analysis to facilitate the transition from a current bridge contract to the follow-on DIPS procurement, with an emphasis on modernizing systems and developing accurate cost models. The work involves crafting a detailed technical roadmap that aligns with future capability requirements, identifying key engineering milestones, and evaluating trade-offs between legacy systems and next-generation solutions to ensure seamless continuity and enhanced performance. The effort is critical to enabling informed decision-making for the Department of Defense’s Telecommunications Division, ensuring the follow-on procurement is technically sound, cost-effective, and operationally viable. The subcontract falls under NAICS code 541690, indicating its classification within other scientific and technical consulting services, and is structured to support the long-term evolution of defense telecommunications infrastructure. Although no solicitation number or specific point of contact is provided, the contract is tied to the Department of Defense’s HC1013 office and is anticipated to be performed without a defined geographic location. The posting date of July 29, 2026, suggests this is a forward-looking opportunity designed to prepare for upcoming procurement cycles, with all activities centered on laying the analytical and strategic groundwork necessary for a successful transition and sustained technological advancement.
Other Scientific and Technical Consulting Services

POSTED

3 months ago

DEADLINE

N/A
View Details

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