Electronic Research Services (Award Group 3)

The Internal Revenue Service (IRS) is committed to providing standardized, consistent, electronic research services to employees throughout the country.The acquisition and management of these research services are centralized under the Office of Servicewide, Policy, Directives, and Electronic Research (SPDER). The objective of this solicitation is to obtain a suite of robust electronic research services to meet the agency's electronic research needs. The IRS has a wide range of diverse users with different and unique, tax, legal, business and news research requirements. The principal use of electronic research services is to complete a full analysis of a tax return, whether as part of the audit process, collection process, or assistance process. This improves the quality of cases, assists in the fair application of the laws, and helps front line assistors resolve taxpayer questions. Users of these research material are primarily: Customer Representatives, Revenue Officers, Revenue Agents, International Agents, Attorneys, Employment Tax Personnel. Tax Compliance Officers, Tax Auditors, Appeals employees, Estate and gift Tax Attorneys, Employee Plans specialists, Exempt Organizations specialists, and Librarians. Three award groups have been identified: Award Group 1 (Portable CD Rom Tax Service); Award Group 2 (Tax Research Service); and Award Group 3 (Comprehensive Research Services).