Eleven Labs Subscription Renewal

Solicitation BPM059237 is a Competitive Sealed Bidding procurement for a firm fixed price contract to renew the Eleven Labs Enterprise Subscription for the Maryland Health Benefit Exchange. The contract covers a 12-month period of performance from February 9, 2027, to February 8, 2028. The scope of work includes the Tier A Subscription's Core Components, which consist of a Success Package and monthly product usage comprising 44 million credits, 11 professional voice slots, 30,000 voice slots, 60 agents concurrency, and 11 workspace seats. Bids must be submitted exclusively via the eMaryland Marketplace Advantage portal by 11:00 AM EST on December 1, 2026. Submissions must include a primary bid document, a redacted Public Information Act copy, a transmittal letter with the bidder's FEIN and eMMA number, and a manufacturer's letter of authorization to resell Eleven Labs services. Required documentation also includes the Bid Form, Bid/Proposal Affidavit, and Federal Funds Attachment. Contract administration is managed by Procurement Officer Tracey D. Gamble and Contractor Monitor Greg Yaculak. Payment is processed via mandatory electronic funds transfer for contracts exceeding 100,000 dollars, with monthly invoices submitted within 30 days of service receipt. Awarded contractors must comply with various non-discrimination mandates, including the Age Discrimination Act of 1975, Title VI of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, and Section 1557 of the ACA. Additionally, a Non-Disclosure Agreement must be provided within five days of the award.