Employee and Family Assistance (EFAP) Service Provider

The City of Saint John is seeking a qualified service provider to deliver a comprehensive Employee and Family Assistance Program (EFAP) for employees of the City and the Saint John Police, as well as their immediate families. The scope of work includes individual and group counselling for mental health, addictions, crisis, trauma, and financial or marital issues. Services must be accessible via toll-free phone, online e-chat, and face-to-face options, with specific requirements for crisis management that may include onsite support at City facilities. Key performance deliverables include quarterly statistical reports on utilization and adherence to response time standards, specifically a 24-hour therapeutic response for crises and a two-week response for non-crisis referrals. The procurement process follows a three-stage evaluation consisting of a mandatory requirements review, scoring based on rated criteria and pricing, and direct negotiations with the top-ranked proponent. The resulting agreement is intended for an initial term of two years, with potential extension options of up to three additional one-year terms, though some documentation suggests possible two-year renewal periods. The contract is governed by the laws of the Province of New Brunswick and emphasizes strict confidentiality of participant records. Payment terms are set at Net 45 Days. Proponents must submit their proposals in English via the designated bidding system by October 27, 2026, including all mandatory pricing and reference forms.