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End-User Support for NIH Employees (Tier 1–2 Help Desk)

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Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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This subcontract, titled End-User Support for NIH Employees (Tier 1–2 Help Desk), is issued by the National Institutes of Health within the Department of Health and Human Services. The primary objective of the contract is to operate a dedicated help desk providing Tier 1 and Tier 2 technical support for NIH employees. Specifically, the contractor will assist staff with SmarTrip card activation, resolve benefit loading issues, and troubleshoot transit access problems. The opportunity is categorized under NAICS code 541519, reflecting its focus on other computer related services. It was posted on August 14, 2026, and is designated as a subcontract. Performance of these services is tied to the agency's operational needs to ensure seamless transit benefit administration for its workforce.

General Info

NIH subcontract for Tier 1-2 help desk support regarding employee transit benefits.

Agency

Department Of Health And Human Services → National Institutes Of Health OlaoView Agency

NAICS

541519 - Other Computer Related ServicesView NAICS

Place of Performance

68464, MD, USA

Set-Aside

NONE

Documents

This scope was carved out of 75N98021D00004.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

SmartBenefits Program

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Timeline

PostedAug 14

subcontract

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Organization & Contact Information

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AgencyDepartment Of Health And Human Services → National Institutes Of Health Olao

ContactsNo contacts available

OfficeN/A

Organization / Agency

Department Of Health And Human Services → National Institutes Of Health Olao

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Office AddressN/A

ContactsNo contact information available

Full Description

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Operate a help desk to support NIH employees with SmarTrip® card activation, benefit loading issues, and transit access problems.

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