End-User Training and Change Management

The contract titled End-User Training and Change Management is a subcontract under the Department of Veterans Affairs, specifically managed by the Network Contract Office 23, and is set aside exclusively for Service-Disabled Veteran-Owned Small Businesses. Its primary purpose is to design, develop, and deliver comprehensive training programs for clinicians and staff to effectively adopt the new EHRM system, with a strong emphasis on change management strategies to support organizational transition. The work includes the identification and support of super-users who will serve as on-the-ground resources to reinforce training, troubleshoot issues, and sustain system adoption across the workforce. Training must be tailored to diverse user roles and implemented with a focus on minimizing disruption to clinical operations. The place of performance is located in Minneapolis, Minnesota, with a zip code of 55417, indicating the primary operational location. The opportunity was posted on July 8, 2026, with a tight response deadline of July 9, 2026, underscoring the urgency of the procurement. The North American Industry Classification System code 611430 classifies the contract under Other Schools and Instruction, reflecting its educational and workforce development focus. The contract requires a vendor experienced in health care system transitions, capable of integrating training with cultural and procedural shifts within a federal health care environment.