Entellitrak & iComplaints Tech Support

The contract entails specialized, labor hour-based technical support services for the Entellitrak and iComplaints software products. These services focus on resolving software application operation issues, data entry, and data reporting challenges that exceed the scope of standard technical support packages. Additionally, the contract covers reimbursable travel expenses related to the performance of these services. The contract duration is two years, comprising one base year and one option year, with an estimated total value of $140,000. This includes $120,000 allocated for support services—$30,000 per product annually—and $20,000 designated for travel costs evenly split between the two years. The Department of Defense, specifically the FA8771 Aflcmc Gbk office, is the contracting agency, with the work being performed at JBSA - Randolph AFB in Texas. The contract falls under NAICS code 541519, indicating specialized technical consulting services. Key points of contact for this contract include Contract Specialist Monique M. Ramirez-Nichols and Contracting Officer David M. Bailey, both reachable via email and telephone. Solicited on April 30, 2018, this combined contract supports enhanced technical support needs beyond standard service packages to maintain and optimize critical software application performance.