Enterprise Cloud-Based Physical Access Control Software Solution and Implementation Services

The City of Raleigh is seeking proposals for a comprehensive, enterprise-level, cloud-based physical access control system designed to manage security across multiple facilities. The contract encompasses licensing, implementation, configuration, integration with existing infrastructure such as card readers and surveillance systems, hardware procurement, migration support, staff training, and ongoing maintenance and technical support to ensure system reliability and compliance with applicable standards. The solution must support at least 300 doors, scalable to 500, and facilitate centralized, remote management with features including user credentialing, access permissions, reporting, and real-time monitoring. The project is valued between $500,000 and $2,000,000, with proposals due by October 22, 2025, and evaluation based on technical merit and cost, emphasizing a best-value approach. The contract incorporates City-specific terms, including compliance with local laws, safety standards, and certifications, and emphasizes MWBE participation, E-Verify, and divestment certifications. The contractual framework relies on the City’s standard terms and conditions, with clauses addressing laws and safety standards, force majeure, termination rights, audit access, confidentiality, and compliance certifications. The agreement stipulates that all work must meet prevailing industry standards, OSHA, and safety regulations, with final acceptance contingent upon the City’s reasonable satisfaction. The contract emphasizes strict adherence to conflict of interest policies, personnel qualifications, insurance requirements, and the prohibition of using City branding or logos without approval. It also mandates detailed documentation, including manuals, warranties, and licensing agreements, and provides for amendments, termination, and potential contract extensions. Payment procedures involve submission of invoices with proper purchase order references, with rights reserved for audits and record access for three years post-termination. Proposal submissions must follow specified formatting, including separate hard copies and PDFs, organized with tabs for sections such as cover letter, experience, and certifications. The process involves initial technical evaluation, possibly followed by interviews, with award based on a comprehensive trade-off of technical and cost factors. The solicitation emphasizes transparency, compliance, and detailed documentation, requiring proposers to certify adherence to federal and state regulations, including E-Verify, Iran Divestment, and Israel Boycott statutes. Overall, the contract aims to secure a secure, scalable, and compliant access control solution aligned with the City’s operational and security standards.