Enterprise Digital Closed-Loop Referral System

The Calvert County Health Department (CCHD) is soliciting proposals for the procurement, implementation, and maintenance of a secure, HIPAA-compliant, cloud-based Enterprise Digital Closed-Loop Referral System under solicitation number BPM059133. The objective is to replace manual, document-based processes with a digital platform that streamlines communication, care integration, case management, and scheduling between CCHD, its customers, and community partners. Key functional requirements include the creation of customizable and trackable referral links for partners, tailored intake workflows, and real-time reporting via leadership dashboards. The expected implementation timeframe for the system is from December 2026 to January 2027. The contract will be awarded based on a best-value standard, evaluating factors such as functional and technical capabilities, security attestations, ease of implementation and community deployment, vendor experience, and overall cost. Proposals must be submitted via email to Daisy Lukose by November 6, 2026, and must not exceed ten single-spaced pages. Vendors are required to provide comprehensive pricing that covers implementation, licensing, training, and ongoing technical and administrative support. The primary point of contact for procurement is Emily Dillard, while Daisy Lukose serves as the contact for the Community Health Division.