Enterprise Network Support

The Defense Information Systems Agency (DISA)/Defense Information Technology Contracting Organization (DITCO)-National Capital Region (NCR) is seeking sources for Defense Contracting Management Agency's (DCMA) Enterprise Network Support Services. CONTRACTING OFFICE ADDRESS: DISA/DITCO/PL61 6910 Cooper Ave. Ft. Meade, MD 20755 Contracting DoDAAC: HC1047 INTRODUCTION: This is a SOURCES SOUGHT TECHNICAL DESCRIPTION to determine the availability and technical capability of HUBZone Firms to provide the required products and/or services. The DITCO-NCR is seeking information for potential sources for network support services for DCMA's Enterprise Network in order to ensure the availability, reliability, integrity and security of the enterprise network spanning 360 locations worldwide. Enterprise network support services include DCMA's Wide Area Network (WAN) and Local Area Network (LAN) Infrastructure requiring expert-level support for operations and maintenance, installation and turn-up, security compliance, configuration control, design recommendations for upgrades to key systems and Tier 3 support for all associated network equipment. Associated network equipment and technologies include over 1500 routers and switches, 40 WAN optimizers, firewalls, proxy services, Video teleconferencing (VTC), wireless network infrastructure (Wi-Fi), telecommunications circuits, Voice over IP (VoIP), servers, storage, and network management tools and applications therein. This support further includes Network Operations (NetOPS) monitoring, alerting, reporting, and escalation management of the enterprise network operational availability. Support includes 'common' support activities such as implementing cyber security, manage and maintain availability of production network management tools and systems, supporting non-production (ATC)/production testing & integration activities, change management, performance monitoring and compliance support activities, inventory management for all network equipment both installed and spare. DISCLAIMER: This Sources Sought is for informational purposes only. This is not a Request for Proposal. It does not constitute a solicitation and shall not be construed as a commitment by the Government. Responses in any form are not offers and the Government is under no obligation to award a contract as a result of this announcement. No funds are available to pay for preparation of responses to this announcement. Any information submitted by respondents to this technical description is strictly voluntary. CONTRACT/PROGRAM BACKGROUND: Contract Number: S5121A-14-D-0004 (IDIQ, Task Order 0003) Contract type: FFP Incumbent and their size: 22nd Century Technologies, Inc., Small Business Method of previous acquisition: Set aside, 8(a) Description of current contract: Network support services for DCMA's Wide Area Network (WAN) and Local Area Network (LAN) Infrastructure including expert support for operations and maintenance, configuration control, design recommendations for upgrades to key systems and Tier 3 support on the DCMA WAN, LAN, VTC, WiFi, and VoIP Network and related infrastructure including network design and physical installation of network devices and wiring. Anticipated Period of Performance: August 2019 - August 2024 for a one-year base period and four (4) one-year option periods. The Place of Performance: --The primary places of performance shall be Ft. Lee, Virginia, Carson, California, and Columbus, Ohio. --Remote support requirements for 360 locations with onsite support requirements as needed both CONUS and OCONUS. REQUIRED CAPABILITIES: a) DCMA IT Operations is an enterprise support function within DCMAIT that is responsible for the enterprise network and underlying network infrastructure and communications capability contained therein to support DCMA's hosted applications. To effectively manage and maintain DCMA's enterprise network, the vendor must possess knowledge and expertise (5-10 years' experience) in the following platforms, frameworks, Higher Headquarter (HHQ), and DCMA compliance requirements and technologies as delineated in the numbered list below. Describe your experience within the following areas: 1. Network Equipment Operations and Maintenance for classified and unclassified networks (routers, switches, WAN optimizers, etc.) 2. Network Operations (NetOPS) and Monitoring (fault management, bandwidth management, problem management, network tools management) 3. Firewall Support (firewall systems, servers and appliances, etc.; Firewall Operations; Firewall Assurance Program & Missions) 4. SIPRNet Systems and Servers Infrastucture (systems and servers, DNS, Active Directory, E-mail, HBSS