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This Government Contract opportunity from Department Of Defense was posted on April 16, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Enterprise Service Desk & Tier 2/3 Help Desk Support

Closed
Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541512
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NAICS: 541512
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W912DY26RA030 OFFICIAL SOLICITATION_ AMENDMENT 2 FOR UTILITY MONITORING AND CONTROL SYSTEMS VI
Solicitation # W912DY26RA030
Solicitation W912DY26RA030 is a sealed bid for the Utility Monitoring and Control Systems (UMCS) VI Multiple Award Task Order Contract (MATOC), issued by the U.S. Army Corps of Engineers, Huntsville Engineering and Support Center. The contract seeks qualified contractors to provide procurement, installation, and maintenance and service support for Facility Related Control Systems (FRCS), including HVAC, SCADA, fire alarm, electronic security, and utility metering systems for U.S. Army and Department of Defense facilities. This MATOC features a seven-year ordering period with an aggregate capacity of 5.1 billion dollars shared among all awardees. The scope includes both domestic and OCONUS performance across the European, Pacific, MidEast, and Caribbean regions. Award eligibility is based on a qualifying offer approach where offerors must be determined as responsible sources and receive an Acceptable rating across three evaluation factors: Technical/Management Approach, Past Performance, and Small Business Participation. Price is not evaluated for the base MATOC award but will be a factor for individual task orders. Proposals must be submitted electronically via the Procurement Integrated Enterprise Environment (PIEE) by July 25, 2026, organized into four specific volumes with strict page limits for technical and small business plans. Key requirements include the ability to obtain Secret security clearances, compliance with the National Industrial Security Program Operating Manual, and the submission of a Small Business Participation Plan.
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about 19 hours ago

DEADLINE

in 5 days

AI Contract Overview

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This contract involves providing continuous 24/7 enterprise service desk support for over 25,000 global users, focusing on incident resolution, ticketing, and user assistance specifically for the GCSS-MC system. The service includes Tier 2 and Tier 3 help desk support, ensuring comprehensive technical and user support coverage. The work is to be performed primarily in Stafford and falls under the NAICS code 541512, which pertains to computer systems design services. The opportunity is issued by the Department of Defense through the Commander’s office, categorized as a subcontract with no set-aside designation. The solicitation was posted on April 16, 2026, with a response deadline of May 14, 2026. This contract aims to bolster the command’s IT support infrastructure by offering reliable, round-the-clock services to maintain operational continuity and user satisfaction in a critical defense system environment.

General Info

Provide 24/7 Tier 2/3 support for 25,000+ GCSS-MC users, Stafford location.

Agency

Department Of Defense → CommanderView Agency

NAICS

541512 - Computer Systems Design ServicesView NAICS

Place of Performance

Stafford, VA, USA

Set-Aside

NONE

Documents

This scope was carved out of M67854-26-I-4414.

The full solicitation package (3 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

GCSS-MC Capability Support and Decommissioning Services

AI Contract Breakdown

Uniform Contract Format

No contract breakdown available.

Cannot generate Contract Breakdown because no documents were found from this contract's source.

Timeline

PhaseClosed
Posted

subcontract

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyDepartment Of Defense → Commander
ContactsNo contacts available
OfficeN/A
Organization / Agency
Department Of Defense → Commander
View Agency Profile
Office AddressN/A
ContactsNo contact information available

Full Description

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Provide 24/7 enterprise service desk support for over 25,000 global users, including incident resolution, ticketing, and user support for GCSS-MC.

More opportunities from Department Of Defense → Commander

Same awarding agency

NAICS: 541513
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The Marine Corps Systems Command, through the Portfolio Acquisition Executive Mission Systems, is conducting market research via solicitation M6785426I4208 to identify commercial partners for Marine Corps Cyberspace Environment Operational Support Services and Enterprise Artificial Intelligence Integration. The primary objective is to secure a large-scale, professional IT workforce of DoD Cyber Workforce Framework certified personnel to maintain and defend the Marine Corps Enterprise Network. Operating under a Government-Owned, Government-Operated, Contractor-Supported model, the requirement focuses on providing support within secure Impact Level 5 and Impact Level 6 boundaries for an estimated 250,000 NIPR and 35,000 SIPR users. A critical component of this effort is the integration of commercial AI and automation technologies to drive operational efficiencies, increase ticket deflection, and reduce manual touch-labor costs. The government is utilizing this sources-sought process to refine its acquisition strategy, including determining the optimal contract type and structuring flexible Contract Line Item Numbers. Interested respondents must provide a capabilities narrative and a detailed Vendor Comment Matrix addressing seven primary evaluation areas: company overview and past performance, AI capabilities and intellectual property, technical architecture and security, and staffing and performance metrics. Submissions are due by October 5, 2026, and must include corporate identifiers such as UEI and CAGE codes under NAICS 541513. Performance is expected to be based in Quantico, Virginia, with a strong emphasis on identifying tech-enabled labor forces capable of implementing AI/ML solutions in highly secure environments.
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DEADLINE

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NAICS: 541330
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Coordinated SECREP Management and Strategic Logistics Services (CSM_SLS)
Solicitation # M6700426R0003
This contract is a Multiple Award Indefinite Delivery Indefinite Quantity (IDIQ) vehicle issued by the Department of Defense under the Marine Corps Logistics Command to provide comprehensive logistics services support for Marine Force Sustainment and Fleet Marine operations. The primary objective is to deliver transformative logistics solutions that enhance operational readiness and resource efficiency through integrated business process improvements, technology-driven automation, and scalable infrastructure. Key focus areas include optimized equipment lifecycle management for Class II, VII, IX, and VIII systems; streamlined warehouse and distribution processes; real-time supply chain visibility; and rapid deployment capabilities supported by integrated logistical support, program management, and metrics analysis. The work requires the implementation of a interoperable infrastructure that integrates seamlessly with existing Government systems such as GCSS-MC, IBM-COGNOS, and Microsoft Suite, ensuring long-term sustainability and data-driven decision-making to improve equipment readiness rates through accurate accountability and efficient processing. Contractors must comply with strict military packaging, preservation, and marking standards, including MCO 4400.201, MIL-STD-129, MIL-STD-2073.1, and MCO P4030.31D, with mandatory Item Unique Identification (IUID) and passive RFID tagging registered in the Marine Corps Platform Integration Center. All personnel must hold a Secret security clearance, be U.S. citizens, and comply with stringent physical security and information handling protocols, including the use of Common Access Cards and adherence to SF-312 nondisclosure agreements. Key personnel must be identified with resumes and require prior government approval for substitution, with vacancies requiring immediate reporting and fill within 45 days. The contract includes hybrid Firm-Fixed-Price and Cost-Reimbursement CLINs, with surge funding capped at $325,000 across all options, and requires strict adherence to deliverable schedules, quality control plans, and performance metrics tracked through Acceptable Quality Levels (AQLs) measured on adjectival ratings. Invoicing must occur through WAWF, and all reporting, from weekly site status to quarterly project updates, must be submitted electronically to the COR. The solicitation is a total small business set-aside under NAICS code 541330, requiring full socioeconomic representation and compliance with DCAA accounting system standards, with award expected to follow a best-value trade-off approach based on technical merit and risk mitigation rather than low price.
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DEADLINE

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