Enterprise Service Management (ESM) Licenses

The solicitation numbered 377372 is a combined synopsis and request for quotation for commercial off-the-shelf enterprise service management subscription licenses to support IT service management and designated business operations for the American Battle Monuments Commission. The required software solution must integrate seamlessly with Microsoft 365 E5 and Microsoft Entra ID and deliver the necessary capabilities to enable ABMC’s future implementation goals. This acquisition is not set aside for small businesses and follows the commercial item procedures outlined in part 12, with all provisions and clauses incorporated by reference and available through acquisition.gov. The detailed performance requirements are outlined in the attached Performance Work Statement. Questions regarding the solicitation must be submitted by end of day Friday, July 10, 2026, with no guarantee of response for late submissions. Quotes are due by 10:00 AM Eastern Time on Wednesday, July 15, 2026, and must be sent to youngj.ctr@abmc.gov. The contracting office is located in Arlington, Virginia, and the primary point of contact is Jessica Young.