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This Solicitation opportunity from California was posted on May 8, 2025. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Enterprise Service Management System (ESMS)

Closed
ITS-I10607-SState & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541611
New
Business Impact Analysis, Disaster Recovery, and Business Continuity Plan Services (RFP-VC-26-006), Inland Empire Utilities Agency (California)
Solicitation # RFP-VC-26-006
Hagerty Consulting, Inc. is seeking a Disadvantaged Business Enterprise (DBE) subcontractor to support an engagement with the Inland Empire Utilities Agency (IEUA) in California. The project focuses on enhancing the agency's operational resilience framework through the development and review of a Business Impact Analysis (BIA), Disaster Recovery Plan (DRP), and Business Continuity Plan (BCP). Key responsibilities include quantifying disruption impacts such as recovery time objectives and maximum tolerable downtime, identifying recovery strategies for natural, cyber, and man-made threats, and facilitating in-person tabletop exercises to identify response gaps. The work must align with FEMA Continuity Guidance Circular and Business Continuity Planning frameworks, as well as CISA and NIST standards, specifically the NIST Risk Assessment Framework. The contract has an initial term of three years with an option to extend. Qualified candidates should possess expertise in IT/OT resilience and experience within the water, wastewater, or critical infrastructure sectors. Proposals must be submitted electronically via PlanetBids by November 17, 2026, and must include a fully burdened fee schedule and a record of at least two similar projects completed within the last five years. This is a prevailing wage contract subject to the California Labor Code, requiring registration with the Department of Industrial Relations. Additionally, the engagement involves strict compliance with federal requirements, including Build America, Buy America (BABA), Title VI of the Civil Rights Act, and Section 504 of the Rehabilitation Act.
Hagerty Consulting, Inc.

POSTED

about 3 hours ago

DEADLINE

in 8 days

Documents

6
XLSX, High priority: read this firstspecifications
High
PDF, High priority: read this firstrfp
High
PDF, High priority: read this firstrfp
High
XLSX, High priority: read this firstspecifications
High
XLSX, Low prioritysupporting-document
Low
PDF, Low priorityother
Low

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Timeline

1 update
PhaseClosed
Posted

Solicitation

Notice updated

Response deadline changed from Jul 21, 2025 to Jun 24, 2025. The point of contact changed.

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyCalifornia → LA County Internal Services Department
Contacts1 person available
OfficeN/A

Full Description

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Please take notice that the Los Angeles County Internal Services Department (ISD) is issuing a Request for Proposals (RFP) to solicit Proposals for a Contract with an organization to that can provide single platform Software as a Service (SaaS) Enterprise Services Management System (ESMS) solution that is cloud-based, web enabled, and mobile friendly to automate business processes across the enterprise. The goal of this RFP and ISD's ESMS is to provide: - Centralized service management with a unified platform to manage all service requests, incidents, and changes, eliminating the need for disparate systems. - Consistency in processes with standardized workflows for management, service requests, and change management. - Improved metrics with real-time tracking and reporting of performance metrics and data-driven insights to monitor service delivery and identify areas for improvement. - Enhanced customer experience with a self-service portal for customers to submit and track service requests easily and better allocation and utilization of resources based on service demand and historical trends. - Scalability and flexibility with the ability to adapt and scale to meet the needs of all 38 departments and commissions within the County. - Enhanced customer experience with a self-service portal for customers to submit and track service requests easily and better allocation and utilization of resources based on service demand and historical trends. Interested and qualified Proposers that meet the minimum mandatory requirements (refer to Section 4.0 (Minimum Mandatory Requirements) of the RFP) and that can demonstrate their ability to successfully provide a single platform Software as a Service (SaaS) ESMS solution are invited to submit Proposal(s). A Mandatory Proposers' Teleconference will take place on Wednesday, May 28, 2025, at 10 a.m. Refer to Section1.0 (Solicitation Information and Minimum Mandatory Requirements) and 8.3 (Mandatory Proposers' Teleconference) of the RFP for details.

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