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Erie VAMC - Phone Answering Services

Awarded
36C24426P0426Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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The Department of Veterans Affairs, through the 244-NETWORK Contract Office 4, has awarded a contract for Phone Answering Services at the Erie VAMC in Erie, Pennsylvania, with a zip code of 16504. This contract is designated as a Service-Disabled Veteran-Owned Small Business Set Aside under the NAICS code 561421, ensuring eligibility and preference for businesses owned and operated by veterans with service-related disabilities. The opportunity was officially posted on July 22, 2026, and the primary point of contact is Ralph Mielnik, reachable at ralph.mielnik@va.gov, with Nicholas Guzenski as the secondary contact. The contract office is based in Pittsburgh, Pennsylvania, with a zip code of 15215, and the award notice is accessible through the SAM.gov platform using the solicitation number 36C24426P0426. The services are intended to support the operational communication needs of the Erie Veterans Affairs Medical Center.

General Info

Phone answering services contract for Erie VAMC, set aside for service-disabled veteran-owned small business.

Agency

Department Of Veterans Affairs → 244-NETWORK Contract Office 4 (36C244)View Agency

Contract Value

$0

NAICS

561421 - Telephone Answering ServicesView NAICS

Place of Performance

Erie, PA, 16504, USA

Set-Aside

SDVOSBC

Awardee

INNOVATION AT WORK INCView Profile

Award Issued Date

Documents

(0)

No documents available

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Timeline

PhaseAwarded
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Award Notice

Awarded

Contract was awarded

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Organization & Contact Information

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AgencyDepartment Of Veterans Affairs → 244-NETWORK Contract Office 4 (36C244)
Contacts2 people available
OfficePITTSBURGH, PA, 15215, USA
Organization / Agency
Department Of Veterans Affairs → 244-NETWORK Contract Office 4 (36C244)
View Agency Profile
Office AddressPITTSBURGH, PA, 15215, USA
Contacts
Ralph Mielnik
Nicholas Guzenski

Full Description

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https://api.sam.gov/prod/opportunities/v1/noticedesc?noticeid=738d04e4f7304a079a481018cf29a51d

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