This Solicitation opportunity from Department Of Defense was posted on January 14, 2025. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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EWSC

Closed

SP470925Q2004Federal

Submission Closed02/04/2025, 04:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541519

New

Federal

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24/7 Technical Support ServicesThis subcontract for 24/7 Technical Support Services involves providing Tier 1 and Tier 2 technical assistance for prime contractors working on Department of Youth Services platform projects. The scope of work includes continuous help desk operations focused on troubleshooting web portal functionality, platform access, reporting tools, and alert notifications through the use of remote support tools and ticketing systems. The selected provider is responsible for delivering detailed technical support logs and ensuring all personnel are vetted in accordance with the contractor's information security program. This opportunity falls under NAICS code 541519, with a response deadline set for November 18, 2026.

Dept Of Youth Services

POSTED

1 day ago

DEADLINE

in 29 days

AI Contract Overview

The contract involves providing professional services to support the Enterprise Workflow Support Capability (EWSC) for the Defense Logistics Agency (DLA). EWSC is a comprehensive, enterprise-wide information system designed to enhance DLA's operational efficiency by delivering tailored software solutions that facilitate business process execution, real-time data exchange, metrics tracking, and automation. The system currently supports approximately 1,000 users globally and is built on RSA Archer version 6.4, utilizing out-of-the-box configurations to meet diverse workflow requirements without custom modifications. Presently, four DLA customer solutions are deployed within EWSC, each uniquely configured, with plans to expand as additional customers are integrated over the contract period. The solicitation, posted as a total small business set-aside under NAICS code 541519, aims to secure services that will assist in maintaining and expanding the EWSC platform. The contract is managed by the Defense Logistics Agency’s Philadelphia office, with a response deadline of February 4, 2025. The scope emphasizes technical support, system enhancements, and potential future integrations to ensure EWSC continues to meet evolving customer needs and operational demands. Interested vendors can contact Michael Perrien for further details and access the solicitation through the provided link.

General Info

DLA requires professional services to enhance the Enterprise Workflow Support Capability for logistics operations.

Agency

Department Of Defense → Dcso Philadelphia

Contract Value

$2,329,376

NAICS

541519 - Other Computer Related Services

Place of Performance

Set-Aside

SBA

Awardee

PHOENIX DATA SECURITY INC.

Award Issued Date

03/01/2025, 12:00:00 AM UTC

Documents

No documents available

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Uniform Contract Format

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Timeline

PhaseClosed

PostedJan 14

Solicitation

Response DeadlineFeb 4

Deadline has passed

Submission Closed

02/04/2025, 04:00:00 PM UTC

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Organization & Contact Information

AgencyDepartment Of Defense → Dcso Philadelphia

Contacts2 people available

OfficePHILADELPHIA, PA, 19111, USA

Organization / AgencyDepartment Of Defense → Dcso Philadelphia

Office AddressPHILADELPHIA, PA, 19111, USA

Contacts

Michael Perrien

Michael Perrien

Full Description

DLA Information Operations has a requirement for professional services assisting with the Enterprise Workflow Support Capability (EWSC) and to provide associated technical support. EWSC is an enterprise- wide Information System (I.S.) whose mission is to support DLA customers by providing tailored software solutions to assist in performing individual business processes and/or meet workflow-based business requirements. EWSC is considered an administrative enabler, providing DLA customers real-time data exchanges with the ability to implement business processes, track metrics, and automate work products efficacy, thereby improving productivity / reducing costs incurred to the Government. The current iteration of EWSC consists of a multi-tenant virtual infrastructure supporting approximately 1,000 end user?s world-wide and around the clock.The EWSC core architecture is currently built upon the Commercial Off-The Shelf (COTS) product RSA Archer version 6.4 and leverages Out of the Box (OOB) software configurations (with no customizations) to meet the Government?s needs. This is because the RSA Archer product offers the Government with a highly configurable software suite to meet individual customer workflow requirements with infinite expansion availability. There are currently four (4) DLA customer solutions deployed within EWSC, each distinctly configured via RSA On Demand Application (ODA) licensing with numerous records, data fields, dashboards, and reports. However, the number of solutions and underlying applications within EWSC is anticipated to increase over the duration of the Task Order as future customers are integrated.