This Solicitation opportunity from Government of Canada was posted on July 12, 2023. The submission period has ended. Browse the details below for market research, or find similar active opportunities.
Facilitation services for the delivery of the virtual training “Dealing with Crisis in a Call Centre Environment” to ESDC Call Centre employees.
Closed
100023718CanadaSubmission Closed
Contract Overview
Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.
General Info
Agency
Government of Canada → Employment and Social Development CanadaView Agency
NAICS
N/A
Place of Performance
*National Capital Region (NCR), CANSet-Aside
NONE
Documents
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Timeline
PhaseClosed
Submission Closed
Organization & Contact Information
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AgencyGovernment of Canada → Employment and Social Development Canada
Contacts1 person available
OfficeN/A
Organization / Agency
Government of Canada → Employment and Social Development Canada
View Agency ProfileOffice AddressN/A
Contacts
Full Description
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ESDC requires the professional services to provide facilitation services for the delivery of the virtual training: Dealing with Crisis in a Call Centre Environment. This virtual training will need to be delivered an estimated minimum of 40 times up to a maximum of 50 times. The current number of learners is approximately 1,600 employees. The minimum of planned English session is estimated to be 34, and the minimum of planned French session is 10. The difference between the minimum number of 40 and the maximum number of 50 is to cover situations of unplanned learner absence.