Facilities Maintenance Computerized Maintenance Management System (CMMS)

Prince George's County Public Schools (PGCPS) is soliciting proposals for a Computerized Maintenance Management System (CMMS) platform to support in-house facilities maintenance operations. The scope of work includes the provision of the platform, annual user licensing for 900 named users, general account management, and helpdesk support. The system must support reactive and preventive work order management, asset management, reporting, and mobile field execution, while maintaining a monthly uptime of 99.5% or greater. This procurement specifically excludes implementation, data migration, and training services. The contract is structured with a three-year initial term and two optional one-year extensions, with a requirement for five-year price protection on additional users and modules. Awarding will be based on the most advantageous proposal, considering cost-effectiveness, financial viability, and alignment with PGCPS workflows as demonstrated via a required MP4 video. Eligible vendors must provide evidence of the platform being used by three similar K-12 or higher education clients over the last five years and must hold valid reseller certification. Compliance requirements are stringent, including adherence to Maryland State Law, Senate Bill 646, and the Family Law Article of the Maryland Code for staff contacting students. Vendors must maintain cyber liability insurance of at least 10 million dollars per occurrence and align their security programs with frameworks such as NIST, SOC 2 Type 2, or ISO 27001. Additionally, the contract mandates a 15 percent MBE goal and requires all onsite staff to undergo fingerprinting, background checks, and mandatory Safe Schools training. Payments are issued on a milestone-based retrospective invoicing system with NET 30 terms.