FDA Cloud Interconnect Services and Support

Request for Information and Response Cover Sheet RFI # FDA-RFI-19-1213662 RFI Title FDA Cloud Interconnect Services and Support RFI Due Date June 10, 2019 at 1:00 PM ET Company Name Website URL Address Phone DUNS Number Size Status How product can be procured? Contact Name Email Address Address (if different from company address) Phone Number Cell Number (optional) Fax Number (optional) Request for Information "This is a Request for Information (RFI). This is NOT a solicitation for proposals or quotations. This notice is for information, planning and market research purposes only and shall not be construed as either a solicitation or obligation on the part of the Food and Drug Administration or its Centers." Responses to this RFI will be treated as information only. This RFI is solely for gathering information and is not a Request for Quotation or a Request for Proposal (RFQ/RFP). Responses to this notice cannot be accepted as offers. No entitlement to payment of direct or indirect costs or charges by the Government arises as a result of submitting responses to this RFI or the Government's use of submitted information. Vendors should clearly identify any proprietary information contained within the response so that it may be handled appropriately. The Government will not return responses to this RFI. General Information No basis for claims against the United States government shall arise as a result of a response to this request for information or from the United States government's use of such information. Proprietary, classified, confidential, or sensitive information should not be included in your response. The Government reserves the right to use any non-proprietary technical information in any resultant solicitation(s). As part of its market research, the Government also reserves the right, but is under no obligation, to meet with or make subsequent inquiries to any firm to gain additional information on Industry best practices. Vendors SHALL NOT contact the Government to inquire of the status of this requirement. This RFI may not result in a solicitation. Responses should be emailed to Tzeleong.chang@fda.hhs.gov no later than 1:00 PM Eastern Time, June 10, 2019. Responses should be no more than 10 pages. Objectives The FDA is seeking a contractor to provide a secure, high-speed direct connection from the FDA to the CSPs via of an Interconnect Service Provider (ICSP). The acquisition will include the network circuits that connect FDA data centers to the Interconnect Service Provider data centers, Interconnect Service, technical support, and professional services to install, configure, test, and deploy the Interconnect Service to production. The FDA data centers include Ashburn Data Center (ADC) and White Oak Data Center (WODC). Questions to be answered: 1. What capabilities and experience do you have that is able to provide secure, high-speed direct connections from the FDA to Cloud Service Providers (i.e., Amazon Web Services (AWS), Microsoft Azure, Box, Salesforce, and Appian) with a minimum bandwidth of 10 Gbps that is highly available. 2. What Cloud Service Providers can you provision on-demand connections to? 3. What are the circuit options (Network Layer 2 or 3 Ethernet connectivity) that you can provide? 4. Do you allow FDA provided routers/switches to be installed and managed in your data centers/facilities? 5. What technical assessments would be appropriate in making a determination in solution architecture? 6. What are your steps to design and install your stated solution? 7. What type of circuits and implementation support, if any, would need to be performed? 8. What is your estimated timeline to complete a project similar in scope? 9. Do you provide project management for your engineering and installation projects? 10. What Customer Support and Operational Maintenance do you offer in resolving customer incidents and issues pertaining to your solution? 11. What recommendations or suggestions do you have to improve the Statement of Work. See Statement of Work for details.