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This Government Contract opportunity was posted on March 20, 2015. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Federal Student Aid Customer Contact Center

Awarded
ED-FSA-14-R-0032Federal

Contract Overview

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Federal Student Aid (FSA) issued a request for quotation (RFQ No. ED-FSA-14-R-0032) seeking services for its Customer Contact Center through the GSA USA Contact contract vehicle. The solicitation, posted in September 2014, aims to provide an opportunity for small businesses to participate as subcontractors in delivering contact center services that support FSA. Businesses interested in subcontracting are encouraged to reach out directly to USA Contact vendors, whose information is available through the General Services Administration website. The contract is associated with NAICS code 519190, which covers other information services. While specific details about the place of performance are not provided, points of contact have been designated for further inquiries, including Darrick Hardiman and the FSA Acquisitions Application and Eligibility Team. This arrangement underscores FSA’s intent to leverage existing GSA contracting mechanisms to efficiently secure customer service support while promoting small business engagement.

General Info

FSA seeks small business subcontractors for contact center services via GSA USA Contact contract.

Agency

N/A

Contract Value

$78,440,275.76

NAICS

519190 - All Other Information Services

Place of Performance

Not specified

Set-Aside

NONE

Award Issued Date

Documents

0

No documents available

Documents will appear here when they are available.

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Timeline

3 updates
PhaseAwarded
Posted

special-notice

Notice updated

The notice description changed.

Notice updated

The notice description changed.

Notice updated

The notice description changed.

Awarded

Contract was awarded

Submission Closed

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Organization & Contact Information

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AgencyN/A
Contacts2 people available
OfficeN/A
Organization / Agency
N/A
Office AddressN/A
Contacts
Antoinette IngramContracting Officer
Darrick HardimanContract Specialist

Full Description

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On 20 March 2015, the Department of Education, Office of Federal Student Aid awarded a Firm-Fixed-Price Task Order to HP Enterprise Services, LLC. in support of the Federal Student Aid Customer Contact Center, (FSACCC) efforts to provide information and assistance to potential and current students, parents, as well as counselors, schools, and other public inquirers.

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