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Flooring and Base Replacement at Cottage Grove Health Clinic

Active

H25-25-034State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

General Info

Agency

Illinois → Cook County Health

NAICS

N/A

Place of Performance

IL, USA

Set-Aside

NONE

Documents

No documents available

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Timeline

PostedJan 1

Contract opportunity posted

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Organization & Contact Information

AgencyIllinois → Cook County Health

ContactsNo contacts available

OfficeIL, USA

Organization / AgencyIllinois → Cook County Health

Office AddressIL, USA

ContactsNo contact information available

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Request For Proposal Call Center Services for Central Fill Pharmacy

Solicitation # H26-25-037

Cook County Health is soliciting proposals under solicitation number H26-25-037 for comprehensive call center services to support its Central Fill and Mail Order Pharmacy operations. The selected vendor will provide 24/7 inbound and outbound support, including customer service, patient engagement, and care coordination, utilizing credentialed licensed pharmacists and certified pharmacy technicians. Performance is measured by strict service levels, requiring 90% of calls to be answered within 30 seconds and a call abandonment rate not exceeding 5%. The contract allows for an initial term with the possibility of two successive 12-month renewal periods, provided there is written agreement 120 days prior to expiration. Proposals will be evaluated based on technical qualifications, pricing, responsiveness, and MBE/WBE participation, with the potential for shortlisted vendors to provide presentations or demonstrations. Required submission documents include a one-page cover letter, an executive summary with an organizational chart, a detailed implementation plan, and an Economic Disclosure Statement. Pricing must be submitted separately and cover operations, member services, clinical support, reporting, and implementation. The vendor must comply with Cook County Living Wage and prevailing wage requirements, maintain strict HIPAA and cybersecurity standards, and submit to audits by Cook County Health or relevant government agencies. Payment terms are Net 45 days following the receipt of a compliant invoice.

Telemarketing Bureaus and Other Contact Centers

POSTED

1 day ago

DEADLINE

in about 1 month

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