For Point of Sale Software and Implementation Services

The City of Waco is soliciting proposals under RFP 2026-056 for a cloud-based point-of-sale (POS) software solution and implementation services. The selected system will support the Cameron Park Zoo, Waco Mammoth National Monument, the STEAM Center (including the Waco-McLennan County Library), and Destination Marketing. The scope of work includes core POS functionality, project management, system configuration, data conversion, and ongoing managed services, with an anticipated agreement term of at least five years. Proposals are due by November 5, 2026, at 2:00 P.M. CT, with a target go-live date in Summer 2027. To qualify, proposers must have provided similar software to at least one organization of comparable size and complexity within the last five years and provide references for at least five public sector organizations. The award will be based on a weighted evaluation of functionality (30%), implementation approach (20%), cost (15%), ongoing support (15%), technical specifications (10%), and vendor background (10%). Selected vendors must adhere to strict insurance requirements, including $1,000,000 in Tech E&O Liability, and comply with various Texas state certifications regarding debarment, non-collusion, and anti-boycott regulations.