Functional Analysis of Centers for Social Work (CSW) for SWIS Implementation and Digital Organizational Restructuring

The Ministry of Labor and Social Policy in North Macedonia has issued an award notice for a consultancy project focused on the functional analysis of Centers for Social Work. This initiative is designed to support the implementation of the Social Work Information System and facilitate a broader digital organizational restructuring. The primary objective is to conduct a comprehensive functional review of these centers, which includes the development of standardized working norms and operational standards to modernize service delivery. This federal contract, identified by solicitation number MK-MLSP-443957-CS-CQS-1.3.1, focuses on enhancing the efficiency of social work infrastructure through digitalization and process optimization. The project will be performed within North Macedonia and is aimed at aligning the organizational structure of social work centers with new digital capabilities to improve overall administrative and social service outcomes.