FY26 - DFHV - For Client Service Call Center - Driver Service - Voice Recording

The contract pertains to voice recording services for the Driver Service Call Center under the For-Hire Vehicles program in the District of Columbia, scheduled for fiscal year 2026. It is currently listed as a forecast with no solicitation number assigned, indicating it is a preliminary notice for potential vendors to prepare for future bidding. The agency responsible is the District of Columbia’s For-Hire Vehicles office, and the services are intended to support customer service operations related to driver services, with voice recording functionality being a critical component for quality assurance, compliance, and training purposes. No set-aside preferences, NAICS codes, or specific performance location details have been provided, and no point of contact information is included, suggesting the procurement is still in early planning stages. The official forecast can be accessed via the provided UI link on the District’s contracts portal for updates as the procurement progresses.