FY26 - OUC - Technology - Text to 311 Maintenance and Support Services - SPR

The contract aims to secure a vendor to maintain and support the existing OneReach application to enable a text messaging service with self-service capabilities for the District of Columbia’s Unified Communications Office. The vendor will be responsible for configuring the platform, conducting thorough testing, managing ongoing operations, and providing training to ensure seamless integration and user adoption. The service will support text-based interactions with the city’s 311 system, enhancing public access to municipal services through mobile technology. This procurement is forecasted under the title FY26 - OUC - Technology - Text to 311 Maintenance and Support Services - SPR, with a posted date of July 23, 2026. It is part of the District’s strategy to modernize civic engagement tools, improve response efficiency, and expand service accessibility via SMS. The vendor must demonstrate expertise in the OneReach platform and deliver a solution that is reliable, scalable, and aligned with the city’s long-term communication goals. Training and ongoing management are critical components to ensure sustained functionality and user proficiency across departments and the public.