This Solicitation opportunity from Texas was posted on July 8, 2025. The submission period has ended. Browse the details below for market research, or find similar active opportunities.
Gigamon Support Renewal Dir
Contract Overview
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The San Antonio Water System (SAWS) is seeking qualified vendors to provide GIGAMON BASIC SUPPORT SERVICES aimed at maintaining and enhancing the organization’s network infrastructure. The contract will cover a base year from September 5, 2025, through September 4, 2026, with options to extend annually for up to three additional years. Bidders must submit their pricing inclusive of delivery and freight costs, with awards granted to the lowest qualified bid considering both the base year and extensions. The contract emphasizes adherence to DIR requirements, and only vendors with an active DIR will be considered responsive. Electronic submissions are preferred, and late or non-compliant bids will be disqualified. The scope of work includes 24/7 technical support for all GIGAMON products, troubleshooting, software updates, patches, firmware upgrades, and access to online resources. Support services are designed to ensure network reliability, security, and scalability, with an emphasis on prompt issue resolution and ongoing plan adjustments. The contract aims to provide continuous operational support, improve security through timely updates, and facilitate organizational growth. The procurement process is highly streamlined for online submission, with contact details provided for technical assistance. The contract value is estimated between $50,000 and $150,000, and interested vendors can find additional details through the provided online link.
General Info
Place of Performance
TX, USASet-Aside
Documents
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Timeline
Submission Closed
Organization & Contact Information
Full Description
SAWS requests that all pricing furnished include delivery/freight (i.e., F.O.B. Destination). Each item listed shall be awarded to the bidder providing the overall lowest qualified bid, base year and extensions considered, if applicable. SAWS reserves the right to award this RFQ to one source. Terms and conditions of this RFQ and resultant contract shall be in accordance with DIR. Bid responses received from vendors that do not have an active DIR will be deemed as non responsive and will not be considered for award. DIR REQUIRED
Electronic quotes can not be accepted after the specified date/ time. Quotes received late will not be considered in the evaluation.
SCOPE: The San Antonio Water System is soliciting quotes from qualified vendors to provide GIGAMON BASIC SUPPORT SERVICES. The selected vendor will ensure continuous and reliable support for our organization's network infrastructure through the GIGAMON BASIC SUPPORT service. This service will help maintain the efficiency, security, and scalability of our network operations. Scope of Work 1. Base Year: 2. Provide 24/7 technical support for all GIGAMON products deployed in our network. 3. Offer troubleshooting and problem resolution services. 4. Deliver software updates, patches, and firmware upgrades as they become available. 5. Provide access to GIGAMON's online support portal for knowledge base articles, technical documentation, and other resources. 6. Ensure timely response and remediation for all support tickets raised. 7. Extension Options (Years 2-4): 8. Extend all services provided in the base year for each additional year. 9. Review and adjust the support plan annually to ensure it meets evolving organizational needs. Benefits to the Organization • Enhanced Network Reliability: Continuous support ensures that any network issues are promptly addressed, minimizing downtime and disruption to operations. • Improved Security: Regular updates and timely patches protect the network from vulnerabilities and potential threats. • Operational Efficiency: Access to technical support and resources helps the IT team resolve issues more efficiently, reducing the time spent on troubleshooting. • Scalability: As the organization grows, the support services can be adjusted to accommodate new requirements and expanding network infrastructure. Deliverables • 24/7 technical support services • Software updates, patches, and firmware upgrades • Access to online support resources • Annual review and adjustment of the support plan
The support services will include a base year from September 5, 2025 through September 4, 2026 with (3) three one year renewal extension options.
We highly recommend online submission. This expedites the process and reduces errors for both buyer and supplier.
For technical assistance, please contact Ion Wave's Customer Success Team: +1 (555) 000-0000 x 4 or email contact@example.gov.
To report suspected ethics violations impacting the San Antonio Water System, please call +1 (555) 000-0000.
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