Grievance Redress Management (GRM) (AI based Voice BOT Feedback and Digital Iterative Beneficiary Monitoring (IBM) System (Scoping with Impact Evaluation))

The Department of Agricultural Extension in Bangladesh has issued an award notice for the implementation of a Grievance Redress Management system. This project focuses on deploying an AI-based Voice BOT for feedback collection and a Digital Iterative Beneficiary Monitoring system, which includes scoping and impact evaluation to ensure effective oversight and responsiveness to beneficiary needs. Managed under solicitation number SD/TARAPS-C1-DAE-20, the contract is designated as a federal initiative to be performed within Bangladesh. The project aims to modernize grievance handling and monitoring processes through advanced digital tools to improve the overall delivery and evaluation of agricultural extension services.