Help Desk and End-User Support

The contract outlines the provision of Tier 1 and Tier 2 technical support services for end-user computing devices and related systems, including desktops, laptops, printers, software applications, and user accounts. Support encompasses both remote and on-site troubleshooting, with responsibilities extending to the management of a ticketing system to ensure timely resolution of user issues and accurate documentation of service requests. The scope focuses on maintaining operational readiness and user productivity through coordinated technical assistance and problem escalation procedures. This subcontract is issued by the Salem Board of Education under the NAICS code 541512, which categorizes it as computer systems design and related services. The solicitation was posted on April 24, 2024, with responses due by May 9, 2024. While the agency’s specific office location details are not provided, services are expected to be performed within Connecticut. The contract does not specify a set-aside type or point of contact, and interested parties should refer to the CTSource portal for further submission requirements and documentation.